Customer Service Associate

Summary Provide operational support to ZEGNA's Retail and Wholesale businesses, managing customer orders from entry through invoicing. Serve as a liaison among customers, buying offices, Wholesale, Finance, Accounts Receivable, and the distribution center to ensure effective communication and customer service. Responsibilities Enter customer orders and process seasonal changes, including pricing updates, delivery revisions, store distributions, and cancellations. Coordinate EDI and non-EDI purchase orders, stock special orders, order releases, and inventory transfers. Respond to order and product inquiries, maintain customer relationships, and communicate inventory updates and shipment delays. Monitor shipping reports and delivery windows, and investigate and dispute chargeback claims. Collaborate with internal teams and headquarters to resolve order and delivery issues. Requirements 1-2 years of relevant experience in customer service, operations, wholesale, hospitality, luxury retail, fashion, or a related field. Proficiency in SAP and Microsoft Office, including Excel, Word, and PowerPoint. Strong communication, organizational, follow-through, and attention-to-detail skills. Ability to collaborate across teams, manage multiple priorities, and meet deadlines in a fast-paced environment. #J-18808-Ljbffr Brobston Group