Client Service Manager

Client Service Manager

Location: Mount Laurel, NJ

Duration: Full-Time

Division: Account Management

Reports To: Client Service Director

Summary of Position:

Provides Labor First service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team.

Duties & Responsibilities:

1. Provide daily client point of contact · Single point of contact for client · Provide information on eligibility, billing, member and client services · Perform critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility · Design, prepare and coordinate member communications on behalf of client · Develop creative solutions to client issues · Lead client events to ensure personalized touch point opportunities · Provide pertinent reporting to clients · Travel (less than 10%)

2. Supports the Client Services Team · Assist team with questions specific to their assigned groups · Oversees age-ins/Client-enrollments · Disseminate information to team, proved cross team training for changes in new groups · Perform other duties and special projects as assigned · Handle escalated calls from members and clients

Licensing & Qualifications:

· Proficient in Word, Excel and other Microsoft applications

· Strong written and oral English communication

· Self-aware and professional

· High School diploma or equivalent

· 4+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience

· 2-year experience with database system and file transfers

Preferred Qualification:

· Proficient in Salesforce

· Bachelor's Degree from a 4-year college

· 2+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required

· Fully insured and self-funded Medicare health insurance experience