Regional Operations Director, 2 Hour Learning - $200,000/year USD

You step onto a campus and immediately catch what others miss — the ceiling tile that's come loose and hasn't been recorded, the HVAC return making noise for days, the landscaping contractor who completed half the checklist yet submitted a complete invoice. You don't wait for feedback from a parent. You fix what's broken before it becomes visible. That awareness defines this position. 2 Hour Learning runs high-quality K–12 campuses where tuition-paying families expect an environment that is secure, reliable, and visitor-ready at all times — not only when events are scheduled. You will maintain that expectation throughout the Northwest: headquartered at the San Francisco Bay Area campus, with frequent visits to locations in CA, WA, NV, UT, OR, and ID. Your oversight determines whether a school maintains its premium feel or slowly declines between leadership reviews. Year one emphasizes standardization and vendor performance improvement — defining operational readiness, establishing inspection routines, removing underperforming contractors, and training Campus Coordinators and Site Specialists on sustainable processes. Once the region expands and your systems mature, the position transitions into ongoing regional management: you become the operator the organization relies on during new openings, critical incidents, or standard revisions. This is a hands‑on, field‑based role. If you prefer to oversee operations remotely through reports, this position will not suit you. If you want full responsibility for ensuring 25+ campuses meet premium standards daily — with the autonomy to execute that mission — continue reading. What You Will Be Doing Performing scheduled site inspections across Northwest locations using documented benchmarks for cleanliness, HVAC systems, safety protocols, security measures, signage, grounds maintenance, furnishings, and visitor readiness — and ensuring corrective actions are completed and confirmed Managing facility incidents and urgent requests, coordinating contractor response, and closing work orders only after on‑site verification of resolution (urgent response within 24 hours, standard requests within one week) Overseeing local contractor compliance with service‑level agreements, terminating vendors who consistently underdeliver, renegotiating contracts, and conducting direct accountability discussions regarding quality and pricing Establishing a consistent weekly operational rhythm with Campus Coordinators and Site Specialists to ensure uniform execution of procedures rather than ad‑hoc problem solving Managing significant campus improvement projects (HVAC system updates, interior design upgrades, landscaping enhancements, AV and network infrastructure) on time and within budget while minimizing student impact Documenting organization‑wide standards and AI‑supported procurement frameworks (utilizing ticketing platforms, IoT sensors and predictive maintenance tools, and centralized vendor management) to ensure consistency across all current and future campuses Delivering concise weekly written updates covering regional facility quality, contractor performance, escalated issues, and capital expenditure tracking What You Won’t Be Doing Operating remotely from an office — this position demands consistent on‑site presence at the Bay Area campus and 30–50% travel time visiting regional schools throughout CA, WA, NV, UT, OR, and ID Leading ground‑up campus design or managing new construction projects — capital development is handled by a separate team Creating enterprise procurement policy without field input — your standards emerge from direct site observation Working within established organizational charts with direct authority over all relevant personnel — you will achieve accountability through clarity, documented follow‑through, and insistence on specific vendor commitments rather than ambiguous estimates Tolerating a culture where campuses are only visitor‑ready before scheduled leadership tours — recurring problems are investigated for root causes, not simply re‑reported Operating in constant crisis mode — your inspection schedule and predictive maintenance systems are designed to identify issues before they generate complaints Regional Operations Director Key Responsibilities Maintain all Northwest region campuses in a condition that is safe, premium‑quality, and visitor‑ready at all times. Basic Requirements Located in the San Francisco Bay Area (strongly preferred) — or alternatively within the broader Northwest region: CA, WA, NV, UT, OR, or ID — with willingness to work primarily from the Bay Area campus and travel 30–50% of the time to regional sites Authorized to work in the United States without requiring visa sponsorship Minimum 5 years of experience managing multi‑location facilities operations, regional operations, hospitality management, retail operations, or educational facility operations Documented success managing third‑party service providers for quality, cost control, and service‑level agreement performance across multiple sites Hands‑on experience addressing urgent facility problems (safety hazards, HVAC failures, security breaches, cleanliness standards) with measurable impact on customer satisfaction Disciplined written communication practices: maintaining issue logs, documenting escalations, tracking vendor follow‑up, producing weekly regional performance reports Practical experience with contemporary operations technology (work order management systems, IoT monitoring and predictive maintenance platforms, AI‑enhanced procurement or planning tools) Nice‑to‑have Requirements Leadership experience in multi‑site premium hospitality operations, luxury retail environments, private K‑12 schools, or healthcare facilities serving demanding clientele Experience building or repairing a regional operations framework that previously depended on individual effort rather than documented processes Demonstrated success terminating poor‑performing vendors and developing a reliable local contractor network Project management experience overseeing capital improvements (HVAC replacements, AV and networking installations, landscaping renovations, interior updates) in active, customer‑facing facilities Exposure to AI‑integrated operations where automated playbooks, real‑time dashboards, and predictive analytics handle routine tasks and allow staff to concentrate on decision‑making Working with us This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. #J-18808-Ljbffr Crossover