Crew Supervisor

Front Of House Crew SupervisorAt Chick-fil-A, the Front of House Crew Supervisor position is more than just a job, it's an opportunity. In addition to working directly for an Independent Operator, crew supervisors gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.Responsibilities:Lead and supervise team with best practicesProvide a remarkable guest experienceDemonstrate the ability to work in all Front of House positionsKnow all basic food prepResponsible for knowing what to do when the computer/register failsCount and verify registers and couponsResponsible for party trays and taking orders properlyDemonstrate the ability to train others in "Recipe for Service" (CORE 4 + Required Service Behaviors)Must be able to read and interpret CEM reportsDemonstrate the ability to do "Service Checks" and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)Demonstrate the ability to close a shift and code end of shift items properlyMust understand how to deal with customer/employee injuries (SEDGWICK)Do Walk-Thru's with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)Know and be able to train on all policiesWhy do our crew members LOVE working for Chick-fil-A?Flexible Hours – We understand that you may have prior commitments to your family, friends, and school. We try our best to arrange your work schedule around those commitmentsOpportunity for advancementCollege Scholarships – At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualifyCompetitive Pay – Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skillsIt's a Friendly Place to Work – At Chick-fil-A, we consider our team to be more than just employees. We are familyClosed SundaysCharacteristics:Team mindsetWork with the existing team wellIntegrityHeartSupports vision of the restaurantLeads by exampleBuilds relationshipsGood communicationAble to take vision, goals, core values and all information from leaders and communicate to each team memberServant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guestsA Manager should:Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and SaturdayFocus on systematically and effectively communicating all related goals and success factors to Team MembersQualifications:Must have open availability including Saturdays1+ year of recent restaurant management experienceDemonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalismA passion for people and serviceAble to lead, coach and delegate a team of individuals in a fast-paced environmentAble to make quick decisions with the restaurant's best interest in mindAbility to develop othersEagerness to learn and improve yourselfA commitment to quality in everything you doMust be 16 years or olderWork ScheduleDay shiftNight shiftBenefitsFlexible scheduleEmployee discount401(k)Referral programHealth insurancePaid trainingPaid time offDental insuranceVision insurance