Customer Success Manager
$19 - $25 per hourCampus Ink
Job Description
Job Description
Campus Ink is redefining how student-athletes, fans, and brands connect. We aren’t just selling merchandise—we’re building the infrastructure for the next generation of sports entrepreneurs.
As our Customer Success Manager , you are the heartbeat of our brand. You’ll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s) and student-athletes who power our platform. If you’re a natural communicator who views complex operational puzzles as an exciting challenge, we want you on our team.
Requirements
Your Impact (Responsibilites)- Customer Advocacy: Own the end-to-end customer journey, delivering a high-touch VIP experience from proactive check-ins to high-stakes issue resolution.
- Operations Support: Partner directly with Production and Fulfillment teams to track orders, manage re-shipments, and meet deadline targets.
- Elevate NIL Creators: Support the unique needs of student-athlete creators, ensuring their personal brands are executed with the highest quality and care.
- Workflow Optimization: Help refine operational workflows as we scale—turning friction points into streamlined processes.
- Relationship Management: Turn complex customer inquiries or delays into positive brand loyalty through empathetic, solution-oriented communication.
- Experience: Background in high-touch customer service, account management, or retail leadership.
- Adaptability: Thrives in fast-paced, high-growth environments with a track record of remaining calm under pressure (e.g., peak seasons like March Madness).
- Communication: Exceptional written and verbal communication skills; ability to translate technical or production delays into clear, warm customer updates.
- Technical Toolkit: Proficient in Google Workspace (Gmail, Docs, Sheets), Microsoft Excel, and standard e-commerce platforms.
Benefits
Job Details & Compensation
- Role Type: Full-time, On-site (40 hours/week, Monday–Friday with occasional weekend overtime during peak seasons).
- Pay Range: $19.00 – $25.00 per hour (commensurate with experience).
- Location: Urbana, IL (Local candidates or those willing to relocate prior to start date only).
- Start Date: Immediate.
Benefits Included
- Health, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off (PTO) & Paid Training
SCHEDULE:
- 8 hour shift
- Monday to Friday
ABILITY TO COMMUTE/RELOCATE:
- Urbana, IL 61801: Reliably commute or planning to relocate before starting work (Required)
- Work Location: One location
Vacancy posted 12 days ago
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