Enterprise Account Manager (Remote, West Time Zone USA)

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

You will own a defined book of TeamViewers existing enterprise customers and be accountable for retaining and growing every one of them. You are the sole owner of your accounts: the strategic relationship the renewal and the expansion plan sit with you and you forecast all of it weekly.

The goal of this role is to grow our presence at strategic accounts deepen relationships and make happy customers that speak on stages and write case studies.

• Own a book of 20-40 enterprise accounts as the sole account owner with full accountability for gross retention net revenue retention and expansion.

• Build and maintain account plans for your key accounts: stakeholder maps renewal timelines adoption status expansion hypotheses and risk.

• Run every renewal in your book proactively engaging well ahead of term end with a clear value narrative and negotiate commercial terms including multi-year agreements.

• Identify qualify and close expansion opportunities additional seats products and use cases through a consultative solutions-focused approach with IT and business stakeholders.

• Forecast weekly with accuracy: renewals and expansion by stage and category with next steps and close dates current in Salesforce.

• Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk when an account you own grows past $10K and pass sub-$10K upsells inside your accounts down to the desk to book.

• Partner with Enterprise Solution Engineers on technical validation and solution design and with Customer Success and Support to resolve issues that put retention at risk.

• Work with partners distributors and resellers on opportunities procured through the channel.

• Bring customer and market insight back to Product Marketing and leadership; contribute to references case studies and customer events.

What success looks like:

• Gross and net revenue retention at or above target across your book.

• Expansion quota attained with a healthy accurately forecast pipeline.

• Every account with a current plan and a known renewal path; no surprises at term end.

• Clean handoffs with the Account Executive and Specialist teams nothing falling between roles.

Qualifications:

• 3 years in enterprise account management renewals or customer-facing sales with existing customers; SaaS or technology required.

• A proven record of retaining and expanding a book of business against retention and expansion targets.

• Strong commercial skills: negotiation multi-year structuring and navigating procurement in mid-size and large organizations.

• Consultative solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap.

• Disciplined operator: weekly forecasting account planning and CRM hygiene (Salesforce).

• Excellent communication and presentation skills; comfortable in executive conversations.

• Entrepreneurial attitude with the ability to work in a rapidly changing high-growth environment.

• Spanish is a plus but not a requirement.

• Required Travel: Up to 40% domestic

What we offer

• Work location is Remote USA.

• The ideal candidate resides in the West Time Zone of the USA.

• Competitive compensation and bonuses

• Flexible PTO and paid holidays

• 401(k) with employer matching

• Comprehensive Health insurance package including 100% employer-paid medical coverage

• Up to 12 weeks of Parental Leave

• Basic Life Insurance Short-Term & Long-Term Disability 100% employer-paid

• Quarterly teambuilding events leadership luncheons and companywide All Hands meetings

• Open door policy and business casual dress code

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.

If you require any accommodations or adjustments during the application or hiring process including interview or onboarding support please reach out to your Talent Acquisition Partner who will be happy to support you.