Program Manager

Program Execution / Program Management - Vendor Risk Management


NT's Chief Procurement Officer's team for Third Party Management (TPMO) is responsible for design and execution of the Third Party risk management program in line with regulatory expectations, NT's Third Party Risk Management Policy, and Third Party Practice Standard.


This role reports to the Head of the Third Party Management Office (TPMO) and performs as the Head of Program Execution within the TPMO which is the 1st line of defense for third party risk. Primarily you will work closely with the head of the TPMO to assist in design decisions and will be mainly responsible for the execution of the program as per the Third Party Standard.


The role holder will be an expert in Third Party Risk Management and would be well versed in execution aspect of the program related to the entire lifecycle of third party engagements. This is a central role interacting with business units, 2nd line of defense, other team leads and offshore quality control team.


Major Duties:
• Responsible for tracking program throughput including various life cycle elements (Planning, IRQs, DDQs, Ongoing Monitoring, Contracting and Termination), periodic inventory review, open issues and open risk acceptance review and tracking of all internal projects
• Responsible for designing and periodically reviewing program related artifacts, risk methodologies, service categories and associated risk profile, reporting thresholds etc.
• Accountable for assisting and guiding business partners through various stages of third party lifecycle to ensure quality program execution
• Accountable for program documentation including development, periodic review, version control and organized storage for various program documents such as Third Party Management Practice Standard, training materials, desk procedures, assessment questionnaires, notification emails and other program documentation
• Accountable for developing a quality control program including specimen selection, QC checklists, QC guidance & trainings and tracking of QC output
• Accountable for developing training materials, conducting firmwide TPRM training and tracking training performance
• Responsible for review and prioritization of user specifications for technology enablement and process automations
• Responsible for reviewing all reporting coming out of the department, especially those going to regulators, committee meeting and Business partners
• Responsible for engaging with and assisting 2LOD partners by providing business users' input for 2LOD deliverables


Knowledge/Skills:
• Leadership and organizational skills. Ability to influence activities across multiple teams and across business units
• Outstanding writing, communication, and presentation skills
• Sound analytical and problem-solving skills
• Strong networking ability to develop internal and external networks based on integrity and credibility through active listening and understanding
Experience
• Bachelor's degree and approximately 10 years of related work experience with clear understanding of and experience in the Three Lines of Defense model
• A thorough understanding of third-party (i.e., vendor, supplier, etc.) risk management, with prior experience in designing program solutions, risk scoring and aggregation methodologies and designing committee reporting
• Understanding of global risk regulatory requirements with emphasis on US (OCC Bulletins, FFIEC, FRB, FDIC) or UK (PRA, FCA)
• A TPRM related certification such as CTPRP or CTPRA

Candidates MUST have Financial Services & Third Party Office experience.


Advanced knowledge of Excel is a MUST

Notes from the call with the manager

Top 3 Musts: helpful titles and/or buzz words


Program Manager


3rd party Assessment


Risk Management


Audits


Contract reviews


Relationship management


On-boarding client experience

1. 3rd party risk management, enhance programs - 30% Risk Management - 40% UAT/30% managing MSP

Update the overall program growing the business

1. Work with Excel needs someone very analytical

Increase SLA's, improving questions - Vlook ups, pivot tables

1. Being comfortable with communication in every direction

Working with Stakeholders, external vendors and within all lines of business

Manage issues management


3rd party management of office due diligence and solutions management


3rd party manager exp. 7-10 yrs experience - exposure to banking exp. Asset management. Knows who they do business with

Resolve escalations - good level of excel exp. Analyze and pull data. Pull data and metrics, will work with MSP to do assessments - will act as a Vendor Management manger - reporting track issues


Enhance their program on a yearly basis. Making improvement processes


Feels comfortable making decisions, can work with team and individually and make decisions, improve metrics and expenses

Will be involved in UAT testing - enhancement to the program


Update policies,


Understand how to maintain policies and procedures


Comfortable with Audits and be able to respond to them. Experiencing and audit