Eligibility Supervisor

Job Title: Eligibility Supervisor
Location: San Francisco, CA
Type: Contract
Compensation: $28/Hour
Contractor Work Model: Onsite
Hours: 8a-5p, M-F w/ 1 Hour Lunch

Responsibilities

• Supervise and support Housing Specialists by setting clear expectations and monitoring performance
• Assign caseloads, manage workloads, and establish deadlines to ensure timely processing
• Review reports and staff output to ensure compliance with program standards and contract metrics
• Collaborate with management to track goals and implement operational improvements
• Provide ongoing training, coaching, and follow-up to ensure consistency in staff performance
• Conduct regular team meetings to communicate updates, policies, and procedural changes
• Assist staff in resolving complex case issues and escalations
• Review and approve documentation, including Intent to Terminate notices, vouchers, and contracts
• Facilitate client briefings, including initial and move briefings as needed
• Represent the program at informal hearings when required
• Monitor program operations including waiting lists, occupancy levels, and reporting systems
• Coordinate with finance to ensure timely processing of payments
• Ensure staff adherence to internal policies and procedures
• Conduct employee evaluations and identify professional development opportunities
• Develop and implement operational procedures aligned with regulatory guidelines
• Participate in leadership meetings to recommend program improvements
• Complete special projects and additional duties as assigned

Requirements

• Bachelor’s degree in a related field
• Minimum of 5 years of supervisory or management experience
• At least 1 year of experience working with economically and/or socially disadvantaged individuals or families
• Strong leadership, organizational, and decision-making skills
• Experience managing workloads, performance metrics, and reporting systems
• Ability to interpret and implement policies and regulatory requirements
• Excellent communication and interpersonal skills
• Proficiency in data tracking, reporting tools, and administrative systems

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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