Claims Advocate

Alliant Insurance Services Job Opportunity

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

Responsible for providing customer service and supporting producers by servicing existing accounts and soliciting new business. Independent responsibility for managing medium and complex claims of assigned clients.

Essential duties and responsibilities include acting as an advocate and claims specialist to provide support to clients, claimants, producers, and carriers; providing initial and ongoing advocacy on claims including detailed analysis, interpretation, consultation, and negotiation of coverage and reserves; providing assistance on complex, large claims issues; reporting to carriers on property, liability, litigated, high exposure, and specialty claims; maintaining claim diaries and reviewing reservations of rights of denials; traveling to loss sites to assist clients with the claim process; meeting with clients and internal staff to provide analysis, interpretation, and recommendations regarding client loss information; responding to clients and producers regarding coverage, exposure, and settlement questions; managing subrogation and recovery situations by working closely with the client; preparing coverage arguments for client advocacy and form coverage positions as a client advocate; working with client legal counsel on coverage, claims, and strategy for settlement; assisting the client with case preparation and support as needed, using negotiation skills to provide the best possible outcome for clients; providing value-added services to producers, focusing on account retention and obtaining new business; developing training materials with a client and service team perspective for coverage reviews, loss reporting procedures, and claims guidelines in handling various situations; conducting quarterly claims review meetings with employer representatives; complying with agency management system data standards and data integrity (enters and maintains complete and accurate information); and other duties as assigned.

Qualifications include a bachelor's degree or equivalent combination of education and experience, six or more years of related work experience, brokerage or insurance carrier experience preferred, possession of CPCU, AIC, and/or ARM preferred, valid fire and casualty broker – agent license, in-depth knowledge of all commonly encountered P&C insurance coverage and risk management concepts and techniques, excellent verbal and written communication skills, ability to work within a team and to foster teamwork, excellent customer service skills, including telephone and listening skills, great leadership, problem-solving, and time management skills, advanced analytical skills, ability to interface with internal and external executives, and proficiency in Microsoft Office Suite.