Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2021 and currently lead a team of three. I spent two years as a State Farm team member before being offered the opportunity to open my own agency - a dream I've had since high school. My wife and I have five kids, and you'll usually find us at a soccer field, hockey rink, or playing pickleball together.

Giving back to the community is a big part of who we are. I serve on the local Chamber of Commerce Board and as a Chamber Ambassador, and our agency enjoys supporting youth athletics, golf outings, and other community events.

Our agency offers a Simple IRA, flexible PTO, a strong commitment to work-life balance, and shortened office hours on Fridays. We believe in creating an environment where our team can succeed both professionally and personally.

Our culture is supportive, flexible, and growth-focused. I'm looking for someone with integrity who is self-motivated, hungry to succeed, and excited to make a positive impact on our customers and community.

ROLE DESCRIPTION:
As a Customer Service Representative with Andy Mohn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.