Front Desk Agent (Full or Part Time) Resort Guest Services

Front Desk Agent Join our team as a Front Desk Agent and serve as the face of the resort, creating a positive first and last impression for every guest. In this fast-paced, guest-focused role, you'll handle check-ins and check-outs, manage reservations and billing, and provide exceptional customer service. This position is ideal for individuals who enjoy hospitality, problem-solving, and delivering memorable guest experiences. Position Details Employment Type: Full-Time or Part-Time Shift: Flexible (Days, Evenings, Weekends, Holidays) Department: Front Office / Guest Services What You'll Do Greet guests in a friendly, professional manner during arrival and departure Process guest check-ins and check-outs efficiently and accurately Handle all forms of payment, including cash, credit cards, and room charges Assign guest rooms and manage room inventory and availability Enter and retrieve guest information, reservations, and billing details using property management systems Provide information about resort amenities, services, rates, and special packages Answer phones and respond to guest inquiries, requests, and concerns promptly Assist guests with directions, reservations, and special accommodations Maintain accurate records, including registration cards, receipts, and reports Prepare, run, and distribute daily reports as needed Monitor and maintain front desk supplies, brochures, and materials Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift Anticipate guest needs, resolve issues, and escalate concerns when appropriate Follow all safety, emergency, and resort procedures Support overall front office operations and perform additional duties as assigned Requirements What We're Looking For Must be at least 18 years or older High school diploma or equivalent required Previous customer service, front desk, or hospitality experience preferred (not required) Proficiency in Microsoft Excel and basic computer systems Strong communication and interpersonal skills Excellent attention to detail and organizational skills Ability to multitask and work efficiently in a fast-paced environment Professional demeanor with a strong guest service mindset Reliable, punctual, and team-oriented Physical Requirements Ability to stand for extended periods of time Frequent use of hands for typing, handling documents, and operating office equipment Occasional lifting of up to 25 lbs. Ability to perform repetitive tasks such as data entry and phone use Work Environment Fast-paced front desk environment within a busy resort setting Frequent interaction with guests, team members, and management Primarily indoor setting with consistent guest traffic Requires flexibility to work weekends, holidays, and peak seasonal periods Multitasking environment with frequent interruptions and shifting priorities About Lake Lawn Resort Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow. Disclaimer This role includes a variety of responsibilities to support daily operations.