Reservationist (Hotel Reservations / Call Center) | Full or Part Time

Reservationist At Lake Lawn ResortJoin Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you'll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call.Position DetailsEmployment Type: Full-Time or Part-TimeShift: Flexible (Days, Evenings, Weekends)Department: Reservations / Front OfficeWhat You'll DoAnswer incoming calls and assist guests with reservations and inquiriesBook guest rooms, spa services, golf tee times, dining, and recreational activitiesProvide accurate information on rates, packages, and resort amenitiesEnter and manage reservations in the property management systemHandle reservations via phone, email, and other channelsProcess group bookings and rooming listsAssist with special requests and coordinate with front desk and operations teamsUtilize upselling techniques to enhance guest bookingsProcess gift certificates and administrative tasks (labels, mailings, etc.)Provide directions, general resort information, and exceptional customer serviceRequirementsWhat We're Looking ForMust be at least 18 years of ageHigh school diploma or equivalentPrevious customer service, reservations, or call center experience preferredExperience with property management systems (Springer Miller a plus)Proficiency in Microsoft Office (Word, Excel)Strong communication and phone skillsDetail-oriented with strong organizational abilitiesAbility to multitask in a fast-paced environmentWork EnvironmentIndoor office or call center settingHigh-volume phone and reservation environmentTeam-oriented, guest-focused atmosphereAbout Lake Lawn ResortLocated on Delavan Lake, Lake Lawn Resort is a premier destination offering a wide range of guest experiences. The reservations team plays a critical role in shaping the guest journey from the very first interaction.DisclaimerThis role includes a variety of responsibilities to support daily operations.