Bilingual Customer Service Representative (Spanish-English)

Job Description

Job Description

Bilingual Customer Service Representative (Spanish-English)

Location: Las Vegas, NV (On-Site)
Pay: Starting at $18.00/hour + Performance Bonuses
Employment Type: Full-Time

Join TTEC and Make a Difference

Are you passionate about helping people and providing exceptional customer service? TTEC is seeking a Bilingual Customer Service Representative (Spanish-English) to join our team in Las Vegas, NV. In this role, you'll assist customers by answering questions, resolving concerns, and delivering outstanding service experiences.

At TTEC, you'll be part of an award-winning workplace recognized as a Great Place to Work®, where your career growth, development, and well-being are supported every step of the way.

Responsibilities

• Answer incoming customer calls and communications.
• Assist customers with inquiries, account information, and service-related concerns.
• Research customer issues and provide accurate solutions.
• Deliver professional, empathetic, and efficient customer support.
• Maintain product and service knowledge to effectively assist customers.
• Meet quality, performance, and customer satisfaction goals.

Qualifications

• Fluent in both English and Spanish .
• Minimum 6 months of customer service experience .
• High School Diploma or GED equivalent.
• Basic computer skills and ability to navigate multiple systems.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced customer-focused environment.

What We Offer

• Competitive starting pay of $18.00 per hour .
• Performance-based bonus opportunities.
• Paid Time Off (PTO).
• Medical, Dental, and Vision insurance options.
• 401(k) retirement plan.
• Tuition reimbursement opportunities.
• Employee Assistance Program (EAP).
• Career development, coaching, and advancement opportunities.
• Inclusive and supportive work environment.

Why TTEC?

TTEC is a global leader in customer experience, technology, and business solutions. We believe in bringing humanity to business and empowering employees to grow their careers while making a positive impact on customers every day.

Apply today and start your journey with a company that values your success and professional growth.