IT Support

End-User Desktop Support Technician Position Summary Stanbridge University is seeking a skilled, service-oriented End-User Desktop Support Technician to provide responsive, hands‑on technical support to faculty, staff, and students across the university environment. This position serves as a frontline resource for desktop, classroom, audiovisual, hardware, software, and connectivity support while helping ensure reliable day‑to‑day technology operations across campus. This is a highly hands‑on position that combines traditional end‑user support with technology deployment, equipment installation, cabling, classroom and office setup, audiovisual support, and facility technology projects. The successful candidate will be comfortable moving between troubleshooting at a workstation and physically installing or relocating technology equipment. The ideal candidate is technically capable, dependable, customer‑focused, and willing to take ownership of both routine support requests and the physical work required to maintain and deploy technology throughout a university campus. Essential Functions Provide timely, professional technical support to faculty, staff, and students through phone, email, support tickets, and in‑person requests. Install, configure, maintain, and troubleshoot desktop and laptop computers, monitors, docking stations, keyboards, mice, printers, phones, and other end‑user peripherals. Diagnose and resolve hardware, software, operating system, application, connectivity, and system‑performance issues. Support Windows 10/11 , Microsoft 365 applications, Google Workspace/Admin environments, Chrome OS, Zoom, Box, and other university‑supported technology. Troubleshoot basic network and connectivity issues, including TCP/IP, IP addressing, wired and wireless connectivity, and network‑connected devices. Deploy and maintain standardized Windows images using Windows Deployment Services (WDS) or comparable imaging and deployment technologies. Perform hardware upgrades, replacements, and repairs, including memory installation, peripherals, workstation components, and other system enhancements. Support Microsoft Active Directory functions related to user accounts, computer accounts, permissions, and basic access management. Install, configure, deploy, relocate, and troubleshoot computers, monitors, printers, phones, audiovisual equipment, cameras, displays, and other technology equipment across university facilities. Set up and support classroom audiovisual and instructional technology, including displays, presentation equipment, conferencing technology, cameras, and related systems. Perform hands‑on technology installation and infrastructure support, including running, routing, organizing, securing, labeling, and troubleshooting network, telephone, audiovisual, and other low‑voltage cabling. Assist with technology build‑outs, office moves, classroom setups, workstation deployments, and new facility installations. Set up and configure employee workstations, offices, classrooms, conference rooms, and other university spaces. Assist with large‑scale technology deployments and facility transitions, including equipment staging, unpacking, installation, testing, troubleshooting, inventory, cable management, and post‑installation support. Move, unpack, assemble, install, and organize computers, monitors, peripherals, cabling, and other technology equipment as required. Assist with inventory management, equipment tracking, preparation, deployment, collection, and distribution of university technology assets. Document incidents, troubleshooting steps, resolutions, equipment activity, and other support information in accordance with IT procedures. Manage assigned incidents and service requests from initial intake through resolution or appropriate escalation. Escalate complex technical issues to appropriate IT team members while maintaining clear communication with end users. Maintain clean, organized, and safe technology workspaces, equipment storage areas, cabling installations, and deployment areas. Collaborate with IT team members on technology deployments, upgrades, maintenance activities, campus projects, and other departmental initiatives. Perform other related duties as assigned. Qualifications 1–2 years of hands‑on desktop support, help desk, technical support, end‑user computing, or comparable IT experience preferred. Strong working knowledge of Windows 10/11 operating systems. Proficiency with Microsoft 365 , including Outlook, Word, PowerPoint, and Excel. Experience troubleshooting desktop and laptop hardware, peripherals, operating systems, and common business applications. Familiarity with Microsoft Active Directory , including basic user and computer account administration. Experience supporting common hardware platforms, including Dell, Lenovo, and Chromebooks . Working knowledge of TCP/IP, IP addressing, wired and wireless connectivity, and basic network troubleshooting. Familiarity with Google Workspace/Google Admin, Chrome OS, Zoom, and Box preferred. Experience with Windows Deployment Services (WDS) or comparable device imaging and deployment technologies preferred. Experience with classroom technology, audiovisual systems, cameras, cabling, or workstation deployments is preferred. CompTIA A+ , Network+ , or comparable technical certifications preferred; equivalent practical experience will be considered. Strong analytical, diagnostic, and problem‑solving skills. Ability to prioritize multiple support requests and manage incidents through resolution. Strong written and verbal communication skills with a demonstrated commitment to customer service. Ability to explain technical information clearly and professionally to users with varying levels of technical proficiency. Ability to work collaboratively as part of an IT team while independently managing assigned responsibilities. Ability and willingness to perform hands‑on installation, deployment, cabling, equipment movement, and other physical technology support responsibilities. Ability to work effectively in a fast‑paced academic environment with changing priorities and frequent interruptions. Schedule & Availability This is an onsite position requiring regular physical presence on campus. Typical shifts may include 6:00 a.m.–3:00 p.m. or 10:00 a.m.–7:00 p.m. , with shift assignments and schedules varying based on departmental and university operational needs. Flexibility in scheduling is required. Shift start and end times may vary depending on technology support needs, projects, deployments, and campus operations. Early mornings, evenings, and weekend work may be required for technology deployments, maintenance, campus events, facility projects, office or classroom moves, and other operational needs. Overtime may be required during periods of increased activity, major technology deployments, facility transitions, or other university operational needs. Reliable and punctual attendance is essential due to the position's responsibility for onsite technology support and scheduled deployment activities. Compensation $21.00–$23.00 per hour. Compensation is based on education, experience, technical expertise, and internal equity considerations. Conditions of Employment: A job‑related assessment may be required during the interview process. Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted). Employment Authorization: Applicants must be legally authorized to work in the United States. Stanbridge University does not provide employment‑based immigration sponsorship or participate in employer‑sponsored or employer‑dependent work authorization programs. Sponsorship: Sponsorship now or in the future could include having Stanbridge University sponsor, complete employer documentation, provide attestations or training plans, or otherwise participate in a work‑authorization or employment‑based immigration program in order for an individual to begin or continue employment. Stanbridge University does not provide any such sponsorship. Employment verification will be conducted to validate work experience per accreditation standards. Offers of employment are contingent upon the successful completion of a background check. Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service to determine U.S. degree equivalency and applicable subject‑area coursework. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment Work is performed across office, classroom, lab, conference room, technology storage, and other campus environments. This is a hands‑on technical support position requiring regular movement throughout university facilities and is not limited to work performed at a desk or computer workstation. Duties may involve working around desks, workstations, equipment racks, cabling, audiovisual equipment, cameras, computers, and other technology infrastructure. Work may include technology installations, office and classroom moves, equipment deployments, cable management, equipment staging, workstation setup, and other physical technology activities. The position may periodically work in areas associated with facility build‑outs, moves, installations, or technology deployments where dust, equipment, packaging materials, and construction‑related activity may be present. Work may require moving between multiple campus areas throughout the workday to respond to technical support needs. Subject to frequent interruptions, changing priorities, support requests, equipment noise, and demanding project timelines. Physical Demands Regularly sits, stands, walks, bends, kneels, crouches, reaches, and works in and around desks, workstations, classrooms, offices, and technology equipment. Physical ability to perform hands‑on installation, maintenance, troubleshooting, deployment, and relocation of computers and other technology equipment. Ability to access cabling, equipment, and technology components located under desks, behind workstations, above or below standard working heights, and in other installation areas. Ability to safely lift, carry, push, pull, position, and/or move computers, monitors, printers, audiovisual equipment, boxes, and other technology equipment weighing up to 50 pounds as needed. Ability to run, route, organize, secure, and manage network, telephone, audiovisual, and other technology cabling. Ability to use electronic keyboards, standard office equipment, basic hand tools, and equipment commonly used for technology installation and support. Effective verbal communication via phone and in person. Ability to read equipment labels, technical documentation, and fine print; operate computers and related equipment; and understand verbal communication in environments with normal workplace background noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Exciting university events Seasonal motivational health and wellness challenges Work/Life Balance initiatives Onsite wellness program / Staff Chiropractor Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Institutional Values Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti‑discrimination practices in all aspects of university life. Innovation and Technology: We embrace cutting‑edge technology to enhance student learning through interactive, hands‑on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice. Community Engagement: Through initiatives such as Stanbridge outREACH, students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness. Equal Opportunity Employer Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply. #J-18808-Ljbffr