Chief Operating Officer (COO)/Executive Director

Job Description
The Executive Director serves as the principal architect of enterprise performance, overseeing day-to-day corporate mechanics, fiscal hygiene, and cross-functional execution. This executive leader partners with the Board of Partners to synchronize support infrastructure with long-range commercial targets, directly safeguarding profit margins and optimizing organizational throughput.

Reporting Channels & Structure

• Solid Line Reporting: Board of Partners / Management Committee.
• Key Collaborators: Division Chairs, Practice Leads, and Corporate Function Heads.
• Direct Supervision: Head of Corporate Finance, Director of Revenue Cycle, Head of Information Technology, Information Governance Lead, and Workplace Experience Manager.

Key Workstreams

1. Commercial Finance & Margin Optimization

• Direct end-to-end corporate fiscal cycles, managing close procedures, capital allocation matrices, and annual budgeting workflows.
• Track velocity metrics across the utilization life cycle, targeting realization, collection cycles, and work-in-progress (WIP) aging velocity.
• Modernize revenue operations by eliminating leakages in billing cycles, time tracking compliance, and receivable recovery strategies.
• Engineer, deploy, and monitor client-level performance indicators (KPIs) to isolate and remediate margin contraction.
• Architect fiscal governance frameworks, internal risk controls, and corporate tax compliance strategies alongside third-party auditors.
• Synthesize predictive financial models and variance reports for executive leadership to steer capital deployment decisions.

2. Infrastructure, Security & Workplace Logistics

• Govern support infrastructure verticals, driving operational SLAs across technical, spatial, and administrative departments.
• Modernize workplace ecosystems to remove administrative friction, optimizing technical workflows to maximize professional output.
• Audit and renegotiate supplier contracts, managing vendor risks and consolidating third-party spending.
• Solidify corporate resilience parameters, supervising enterprise cybersecurity protocols, governance standards, and business continuity architecture.

3. Human Capital Strategy & Performance Incentives

• Synchronize talent acquisition, onboarding architectures, and performance metrics with capacity planning models.
• Partner with executive stakeholders to design performance-tied compensation frameworks that align personnel output with margin expansion.
• Oversee labor law compliance, workplace relations policies, and professional retention programs across distributed offices.

4. Growth Integration & Market Strategy

• Match business development activities with structural margin objectives alongside the growth marketing unit.
• Assist internal divisions in generating data-backed pursuit strategies for targeted market penetration.
• Implement rigorous tracking mechanisms to analyze capital return on investment (ROI) across all marketing campaigns.

5. Governance, Strategy Execution & Risk Mitigation

• Act as primary operational advisor to the Board, shaping strategic roadmaps, setting leadership agendas, and documenting institutional decisions.
• Drive operationalization of boardroom mandates, establishing project management structures to ensure full delivery accountability.
• Manage corporate risk architecture, protecting the enterprise through proactive procurement of professional liability, cyber, and general indemnification policies.

Requirements

Bachelor's degree in Business Administration, Finance, Accounting, or a closely related field Required

Master of Business Administration (MBA), Certified Legal Manager (CLM) designation, or an active CPA license.

7 to 10+ years of progressive leadership experience managing the administrative operations of a mid-to-large partnership structure (e.g., law firm, accounting firm, or professional services consultancy).

Proven track record in a senior management role (C-suite, Director, or VP level) reporting directly to a Board of Directors, Executive Committee, or Managing Partners.

Benefits

Benefits Include:
•Paid Medical, Dental, Vision & LTD Insurance
•Paid Time Off
•401(k)
•Profit Sharing