Relationship Banker

Job Overview Position: Client Service RepresentativeLocation: Financial Center (exact location based on business needs)Shift: 1st shift (United States of America)Hours per week: 40This role involves engaging clients in the lobby to educate and assist with self‑service transactions such as mobile banking, online banking, or ATM. Key Responsibilities Accurately and efficiently process cash transactions for clients as needed. Execute the bank’s risk culture and strive for operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience and manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Collaborative, building and nurturing strong relationships. Passionate, committed, and drive to deliver an experience that improves clients’ financial lives. Confident in identifying solutions for new and existing clients based on their needs. Effective communicator, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking). Strong critical thinking and problem‑solving skills to meet clients’ needs. Follow established processes and guidelines, adhering to all applicable laws and regulations. Efficiently manage time and capacity, focusing on results while acting in the best interest of the client. Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of financial services industry, products and solutions. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. Six months of cash handling experience. Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration or finance. Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. #J-18808-Ljbffr