Field Service Technician

Customer Engineer – Field Services

Industry leader in Technology and Services with best-in-class Customer Service and Safety culture

Company vehicle, smartphone, laptop, and PPE provided

401k with Profit Sharing, generous PTO, Medical, Vision & Dental

State-of-the-art Training Academy with hands-on learning

24/7 Technical/Factory Support and online technical libraries

Strong work/life balance commitment

Employer-of-choice for Veterans with technical backgrounds

Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA)

Provide on-site and phone support to customers, striving for first-time fix resolution

Communicate with Technical Support on technical or procedural issues

Implement Field Change Notices and stay current on Safety Bulletins and Service Tips

Complete timecards, expense reports, mileage reports, and service documentation accurately and on time

Maintain individual inventory and perform cycle counts per company policy

Operate safely in accordance with published guidelines and customer site requirements

Meet or exceed on-site response time requirements

Experience (one or more):

ASEET or AMEET certification (or progress toward)

4+ years military experience in a related technical field

2+ years of relevant industry experience

Skills:

Professional written and verbal communication

Effective time management balancing technical and administrative tasks

Familiarity with electrical/electronic test equipment and fundamentals

Ability to follow written technical documentation to perform service tasks

Proficiency with Microsoft Office and company software applications

Collaborative approach with peers, customers, and leadership

Travel required with flexible schedule (weekends, evenings, holidays)

Valid driver's license required

Must pass pre-employment drug test, background check, and motor vehicle records check

Must be able to lift up to 50 lbs consistently and up to 75 lbs occasionally

Standing, walking, climbing, stooping, kneeling, and crouching required

We design, manufacture, and service mission-critical infrastructure technologies for data centers, communication networks, and commercial/industrial environments. With $5B in revenue and operations in nearly 70 countries, we are the trusted service provider for 70%+ of Fortune 500 companies.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion

Our Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to View email address on click.appcast.io.

Job Info

• Job Identification 20273024
• Job Category Field Service
• Locations Dallas, TX, United States