Senior Product Designer - Core Products

Who is FranConnect?

FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada. For more information on FranConnect, visit

Why Join Us

At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.

Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you're looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we'd love to have you on our team.

Primary Duties & Responsibilities

• Design features and workflows for complex, data-rich B2B SaaS products.
• AI-native design - integrating AI across discovery, prototyping, and delivery to accelerate iteration and scale impact across squads.
• Partner with Product Managers to translate requirements into intuitive UX solutions.
• Contribute to improving consistency across products by applying shared patterns and standards.
• Support the evolution of the design system through contributions and feedback.
• Conduct research using product analytics (e.g., Pendo) and customer feedback.
• Collaborate with Engineering teams, including offshore partners in India, to deliver high-quality designs.
• Present design work and rationale to product leadership and customers.

Requirements

Required Qualifications

• 5-8 years of product design experience
• B2B SaaS experience is required (please do not apply if you are missing this experience)
• Demonstrated experience applying AI tools to the design process and building/scaling a design system that unifies experience across a multi-product platform to enable squads to effectively execute.
• Experience designing complex workflows or operations-focused software
• Portfolio demonstrating strong UX fundamentals and problem-solving skills
• Ability to work independently with guidance and feedback from senior designers
• Strong communication and collaboration skills
• Experience working with offshore engineering teams in India is a major plus
• Comfortable navigating ambiguity, demonstrating a positive approach to change with the ability to adapt and remain effective in evolving environments

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