Loan Servicing Specialist

Loan ServicerPRMG is one of the largest independently owned Mortgage Banks in the nation. We are looking for a highly motivated individual to join our Servicing Team as a Loan Servicer. If you are looking to work with a talented team and expand your career, then PRMG is the place for you!PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG's Internal and External Job Portal to request a transfer to a different department or position.Job Summary:Responsible for post-funding customer service, collections, and daily operations of all interim servicing related issues. Ensure compliance with all service-related company and investor guidelines and procedures. The duties for Loan Servicer include, but are not limited to, those described below.ResponsibilitiesTake inbound calls, initiate daily outbound collection calls, and e-mails for newly originated residential mortgage loans in accordance with CFPB regulationsContact Branch Managers, Loan Officers, Account Executives, and Correspondent representatives to assist in avoiding first/early payment defaultContact servicer or investors to correct Post-Closing issuesMaintains all department procedures and communicates with servicer and or investors to assure efficient transfer of new loans, accurate certification of payments received, timely reporting and remitting to servicer or investorsResponds to customer and/or branch complaints, researching each case and responding via telephone, e-mail, and the company ticketing systemProcesses netted payoff demands and credit card charges relating to loan servicing and other internal charge requestsQualificationsOne to two years of experience of mortgage loan collections and servicingWorking knowledge of regulations and guidelines governing mortgage servicingHigh school diplomaBi-Lingual a plusSkills:Strong interpersonal-communication and business-relationship skillsDetail oriented with strong organizational and follow-through skillsExcellent analytical, written, and verbal communication skillsTechnologically proficientProven negotiating skillsEducation:High school diploma or equivalentMinUSD $19.00/Yr.MaxUSD $21.00/Yr.