HVAC Service Manager

HVAC Service ManagerAs the HVAC Service Manager, you will be responsible for the daily operation and growth of our HVAC service department. Your primary focus will be on building and managing a winning team, providing excellence without exception, and consistently exceeding our clients' expectations. You will use your industry expertise to recruit, train, and mentor service technicians, fostering confidence and competence as they achieve their daily goals. In this role, you will oversee all service operations, ensuring the highest standards of customer satisfaction. You will also manage departmental budgets, drive profitability, and collaborate with sales teams to grow service revenue. Additionally, you will act as a liaison between the service team and upper management, preparing and presenting performance reports to align with organizational goals. Your leadership will be crucial in creating a culture of continuous improvement and professional development, helping to build a team that is not only capable but also passionate about delivering top-tier service.Inland Mechanical Services Inc; we provide HVAC Services and are growing by the day. Our mission is to advance the lives we touch, empowering business through solutions, propelling success together. Inland Mechanical Services' Vision is to be the Benchmark of Remarkable Service to our industry and our clients. To create a Team of 300 Strong Nationwide operating at the highest level of Impact! Reaching $200MM in annual Revenue By 2030. We are Intentional and Transparent in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are seeking accountable, aligned, disciplined, intentional, transparent individuals who pursue excellence!Performance ObjectivesYou'll have demonstrated experience managing, with full P&L accountability, multi-million-dollar business lines in field operations with a track record of meeting or exceeding efficiency and profitability goals.Track daily technician revenue-ensuring each technician meets:Revenue goals (daily, weekly, monthly)Client satisfactionReduction of non-billable hoursCall Backs (5% or less)Train technicians on adding value and mitigating failureWorking with Technicians- Training/Ride along showing them how increase their efficiency and effectiveness, helping them identify opportunities on every call they go on.Communicating with Existing Clients about services and products we offer (Increasing Revenue opportunities)Drive departmental revenue growth by 50% year-over-year, maintain a gross margin of 50% or higher, and ensure profitability.Resolve client issues and prioritize based urgencyMeet with existing and potential clients and build lifelong relationshipsManage cashflow by ensuring that each Service call is billed and completed on time every timeWork with new and existing clients to provide them with proposals when a job walk and or plans are sent.Employee 1 on 1 reviewsDisciplinary / Performance plansRewardsAcknowledgeManage service departments daily operations-working towards highest level of impactResponsible for maintaining a pipeline 800K in new business per yearSecure 10 new service contracts per quarter (dollar value TBD)Create processes that maximize efficiency and cut back deficienciesResponsible for ensuring Technicians have all truck stock available, resulting in fewer trips to the supply house.Work with Dispatch to reduce drive time expenseBuild, develop, and manage a high-performing HVAC service team, including recruiting, training, and mentoring technicians.Maintain up to date pricing by contacting vendorsMaintain a technician retention rate of 90% or higher and ensure each technician completes at least 40 hours of training annually.Key CompetenciesProven ability to build, motivate, and manage a service team.Strong technical knowledge of HVAC systems and services.Experience in managing departmental budgets and driving profitability.Excellent leadership, organizational, and time management skills.Self-starter/Excellent work ethicProactive approach to problem-solving, and process improvementMaintaining a positive attitude while working in a teamAbility to thrive in an environment of change and growthStrong written and verbal communication skillsStrong computer skills and highly proficient in MS Office Suite, Windows, Google SuiteAbility to think individually as well as collaboratively when approaching job responsibilitiesEducation and ExperienceHigh School Diploma or Equivalent (GED) required10+ Years HVAC ExperienceTrade SchoolClean Driving recordValid driver's licenseEPA Universal CertificationBenefitsHealth, Dental & Vision Insurance: 50% Employer-Paid$10,000 Employer-Paid Life InsurancePaid HolidaysPTO ProgramCompany VehicleProfessional Training & Development OpportunitiesPhysical RequirementsRequires the ability to sit, stand, walk, use hands/fingers, reach, talk, hear, climb, stoop, kneel or crouch.Ability to be on rotational On CallAbility to work overtime (weekends)Requires ability to occasionally lift up to 50lbsPosition may require travel to and from field sites to monitor the status of multiple projectsCommitment to DiversityAs an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Inland Mechanical Services Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. Corona, CA 92882 Orange County Greater Los Angeles Area