Front Desk Agent

Now Hiring: Front Desk Agent

Location: Austin, TX 78723







Contract Duration: 12 Months







Pay Rate: $14.35 per hour







Shift: Rotating shifts, primarily:

• Morning Shift: 7:00 AM 3:00 PM

• Evening Shift: 3:00 PM 11:00 PM

Flexibility to work evenings, weekends, and holidays is required.

Job Responsibilities:

• Welcome guests with a friendly attitude and provide excellent customer service.

• Handle guest check-ins and check-outs efficiently.

• Answer phone calls and respond to guest questions and requests professionally.

• Address guest concerns promptly and ensure a positive guest experience.

• Maintain accurate records, shift handover reports, and operational checklists.

• Stay informed about hotel amenities, room rates, and promotions.

• Receive and record incoming mail as required.

• Help maintain clean, organized, and safe hotel areas.

• Work collaboratively with the hotel team to ensure guest satisfaction.

Requirements:

• Previous hospitality, front desk, customer service, or related experience is preferred.

• Must be at least 18 years old.

• Strong communication and customer service skills.

• Positive attitude, willingness to learn, and ability to work in a team.

• Ability to handle busy situations and resolve guest concerns professionally.

• Basic computer skills and accurate data entry.

• Must be flexible to work rotating shifts, weekends, and holidays.

• Ability to stand for 3 4 hours at a time and occasionally lift up to 25 pounds.

Ideal Candidate:
A friendly, dependable, and customer-focused individual who enjoys helping people and creating a welcoming experience for hotel guests.