Customer Service Representative

Onsite Role

Qualifications:

Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests. MUST HAVE: SAP/ QP1 experience, background in call center environment, and managing account from the customer via email, phone, and emails. Looking for someone willing to work and ready to engage with the team, Must have manufacturing experience. Fast pasted environment, On phones regularly, managing multiple accounts, looking for individuals that will fit with the team, SAP

Responsibilities:

Opens and accurately maintains customer accounts by recording and updating account information • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution • Process accurate order entry • Maintain customer service ACD targets • Establishes and maintains customer relationships with key assigned accounts • Ensures accuracy of order entry • Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail • Demonstrates an elevated level of account ownership • Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers' expectations • Monitors day to day open/back-order reports of each account within a portfolio • Works to understand product schedule for Liquid and Powder Coatings manufacturing sites • Working understanding of color matching