Complaints Specialist

Complaints Specialist

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.

In our Technical Area Department, we are looking for a Specialist to manage customer complaints for all immunohematology products of the Diagnostic Business Unit, as well as the management of the post-market surveillance system of Diagnostic Grifols SA.

Responsibilities

• Manage complaints related with Software and Hardware, as part of immunohematology products.
• Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.
• Create trend reports, complaints monitoring, and auditing registered cases.
• Reportability of adverse events to Health Authorities and participation in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.
• Participate in the development and maintenance of quality procedures related to complaints, vigilance system and post-market surveillance.
• Create post-market surveillance plans and reports according to applicable regulations.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required.

• Bachelor's Degree in Engineering (Industrial, Organizational).
• 2 years of experience in Complaints, Quality Assurance or Regulatory Affairs within pharmaceutical industry and/or medical devices.
• Experience in data automation and Artificial Intelligence tools is a plus.
• English level is C1.
• Excellent communication skills.
• Analytical and precision skills.
• Ability to work in a team.

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time). Benefits package Contract of Employment: Permanent Flexibility for U Program: Occasionally remote Location: Parets del Vallès