Customer Technology Support Representative

Customer Technology Support Representative

Our client, a leading organization in the technology support industry, is seeking a Customer Technology Support Representative to join their team. As a Customer Technology Support Representative, you will be part of the Customer Support Department supporting a dynamic team dedicated to delivering exceptional technical assistance. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Customer Technology Support Representative

Location: Anoka, MN (Hybrid; first month in-office, then remote)

Pay Range: $18.00 - $20.00/hour

Shift: Monday to Friday, 10:15am-7:00pm; Saturday 7:00am-2:00pm

What's the Job?

• Provide technical support via phone, email, and internet to customers, ensuring timely and effective resolution of issues.
• Diagnose user questions and guide customers through step-by-step solutions for software and hardware problems.
• Assist with product installation, setup, and training for new customers.
• Verify and log customer information accurately in the support system.
• Collaborate with team members to resolve complex technical issues and escalate calls when necessary.

What's Needed?

• High school diploma, GED, or equivalent with at least 3 years of experience in helpdesk support or customer service.
• Strong knowledge of software applications including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience troubleshooting devices and applications on Android, iOS, and other operating systems.
• Familiarity with CRM software or similar customer management tools.
• Bilingual Spanish skills are highly preferred.

What's in it for me?

• Opportunity to work in a supportive and inclusive environment.
• Engage in meaningful work supporting innovative technology products.
• Develop your technical skills and grow your career in a dynamic industry.
• Work in a flexible hybrid environment with a dedicated team.
• Be part of a company committed to excellence and customer satisfaction.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!