Operations Support Manager

Job Description

Job Description

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company’s values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel.
Compensation:

$65,000

Responsibilities:

• Recruit, hire, train, and mentor staff while managing performance in alignment with company policies and legal standards.
• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.
• Oversee daily hotel operations and directly supervise teams across Front Desk, Maintenance, Housekeeping, Laundry, and Breakfast departments.
• Perform administrative duties including payroll, bank deposits, and enforcement of operational and safety procedures.
• Manage financial performance, including budgeting, reporting, and maximizing property revenue.

Qualifications:

• Excellent customer service skills with the ability to handle sensitive situations and build positive relationships with internal and external stakeholders.
• Committed to maintaining a safe, respectful, and inclusive work environment that supports diversity and minimizes staff turnover.
• Demonstrated skills in problem-solving, project coordination, and workflow design.
• Demonstrated success in leading change, communicating transitions clearly, and supporting staff through organizational shifts.
• Technically competent and eager to continue learning and sharing knowledge.

About Company

The Winslow Hotel in Oklahoma City is a modern boutique hotel that combines contemporary comfort with a relaxed, welcoming atmosphere. Conveniently located near the Paseo Arts District, Bricktown, Penn Square Mall, and other popular Oklahoma City attractions, the hotel offers spacious studio-style accommodations designed for both business and leisure travelers. Guests enjoy amenities including complimentary breakfast, a 24-hour fitness center, meeting space, an outdoor patio with fire pits and games, a lobby bar, and thoughtfully appointed rooms featuring separate living areas and modern conveniences. The Winslow provides a stylish, comfortable stay while serving as an ideal base for exploring Oklahoma City's vibrant dining, entertainment, and cultural destinations.