IT Support Specialist 2

IT Support Specialist

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Bring your technical expertise to a role where you can make a real difference every day. As a IT Support Specialist, you will provide day-to-day technical incident, problem and configuration support for internal desktop systems software, hardware, and IT infrastructure, as well as basic support for local network, servers and business applications. Installs, configures and troubleshoots desktop systems and workstations and may assist with other issues in a cooperative environment. Communicates technical information to both technical and non-technical personnel. May suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures. May participate in the development of information technology and other related processes and projects. Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment for client. Follow specific configuration checklists and process for the configuration of assets for client. Ensure assets are tested, the image is applied properly and any special configuration needs are addressed. This may include but is not limited to the operating system, hardware specifications or any software applications. Hardware may include laptops, desktops, PDAs, mobile phones and external hard drives

What Will You Be Doing?

• Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio-visual and other IT related technologies.
• Provide support for S&N mobile devices (iPhones, iPads, etc.)
• Document and track work in ServiceNow (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process.
• Lead on-site IT hardware logistics and depot operations, coordinating intake, storage, redeployment, and returns in alignment with company standards and established processes.
• Maintain IT asset inventory accuracy, ensuring all devices are properly reflected in ServiceNow hardware asset management system.
• Responsible for IT inventory depot management and hardware logistics support for OKC sites.
• Manage maintenance of IT asset inventory tracking.
• Responsible for communicating site requirements to management.
• Provide user support on remote connectivity issues using various technologies.
• Basic printer & copier maintenance.
• Handles technical support or warranty claims with IT Equipment vendors.
• Supports audio visual and video conferencing equipment.
• On occasion act as site hand's & eye's as required by IT and vendor network, server, environmental teams, including the Administration of backup of network servers.

What Will You Need To Be Successful?

• A Bachelor's degree in Computer Science, Business or a related discipline, or equivalent relevant technical experience.
• Minimum 4 years of experience delivering high quality desktop support services in a professional environment.
• Strong experience supporting Microsoft Windows and Microsoft Office environments, with proven troubleshooting and problem solving skills.
• Experience with Active Directory user administration and root cause analysis methodologies.
• Excellent customer service skills, with the ability to communicate technical information clearly to both technical and non technical users.
• Strong time management, planning skills and the ability to work independently while also contributing as part of a team.

You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website. Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Flexibility: Hybrid Work Model (For most professional roles) Training: Hands On, Team Customized, Mentorship Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.