Senior Account Services Lead

Leading a team of Account Services Analysts and Specialists, the full-time Senior Account Services Lead will ensure the successful delivery of technical services to clients while driving customer satisfaction and operational excellence in a remote environment. Key responsibilities Provide leadership and mentorship to the Account Services team, setting goals and performance expectations aligned with business objectives Act as an escalation point for complex customer issues, developing strong relationships and advocating for customer needs Oversee service delivery processes, collaborating with internal teams to enhance service offerings and monitor key performance indicators Required qualifications 3+ years of experience in technical account management or customer success, with a proven leadership background Familiarity with CRM, ticketing, and service management tools, along with strong analytical skills Excellent communication and stakeholder management skills, ensuring adherence to best practices in technical account services Demonstrated ability to manage customer relationships and resolve complex technical challenges Proven leadership and problem-solving abilities, with a focus on driving process improvements and efficiency