VP of Operations - Commercial Property Restoration

Job Description

Job Description

This is a high-urgency operational mandate for an experienced restoration leader to own the full service delivery operation of a commercial property restoration platform. The organization responds to fire, water, mold, and catastrophe events across a high-frequency loss corridor, serving commercial property owners, facility managers, and insurance carriers where speed, estimating accuracy, and carrier relationships determine margin.

The incoming VP of Operations will own the P&L across CAT and non-CAT revenue streams, with direct accountability for job margin, cycle time, labor mobilization, and insurance carrier relationship management. This is a role for an operator who thrives in 24/7, mobilization-intensive environments and who understands that in restoration, margin is won or lost at the point of scope approval.

KEY LEADERSHIP MANDATES

• Division P&L Ownership: Own job margin, EBITDA, and revenue growth across CAT and non-CAT restoration operations with full accountability for financial performance.

• Rapid Mobilization: Maintain 24/7 emergency response readiness and resource mobilization capability to capture high-margin CAT and emergency work at first call.

• Carrier & TPA Relationships: Manage insurance carrier and third-party administrator relationships to protect referral flow, program compliance, and preferred vendor status.

• Xactimate Estimating Discipline: Institutionalize estimating accuracy and scope discipline to maximize approved claim values and protect job margin at every stage of the project lifecycle.

• Cycle Time & WIP Control: Drive job cycle time, work-in-progress management, and collections discipline to accelerate cash conversion and reduce AR exposure.

• Labor & Subcontractor Capacity: Manage internal crews and a flexible subcontractor network to scale capacity against volatile, event-driven demand without proportional cost increases.

• Documentation & Compliance: Enforce rigorous job documentation and TPA compliance protocols to protect billing integrity and limit denied or reduced claims.

• Field Leadership Development: Recruit and develop project managers and field supervisors who lead under high-pressure, time-critical conditions with precision and accountability.

IDEAL EXECUTIVE PROFILE
The successful candidate is a restoration operations leader with a verifiable record of owning a multi-line restoration P&L. You are fluent in Xactimate, experienced in carrier and TPA relationship management, and skilled at leading rapid-mobilization field operations across CAT and non-CAT environments. You manage job margin, cycle time, and collections with discipline — and you build field leadership teams that perform under pressure.

WHAT MAKES THIS OPPORTUNITY DISTINCT
This role offers operational command of a commercial restoration platform in a high-frequency loss market with an established carrier network, TPA relationships, and operational infrastructure. You will have the authority to scale response capacity, strengthen carrier relationships, and drive margin across a growing CAT and non-CAT portfolio. It is a high-accountability seat with direct market tailwinds and a clear path to senior leadership.