Billing Analyst

Billing Analyst IIIRole: Billing AnalystLocation: Dallas, TXDuration: Long TermDuties and Responsibilities:Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendarProcesses billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in placeProcesses manual EPS invoices and PWO quotes as requestedReviews invoices and conducts variance analysis, with sign off requiredCoordinates monthly invoice runAssists in month end close related tasksParticipates on projects and ad hoc assignments as neededResearches and provides backup for external audit requestsPerforms month end close activities including transfer and recon of AR System and process efficienciesImplements and documents processes and procedures required by SOXProvides input into the ongoing development and support of billing systems, processes, and policiesProcesses assigned service requests in a timely and accurate manner to meet all internal SLAsManages SalesForce cases for queue management and responds to all requests within identified timeframeValidates data against executed contractsProduces and appropriately files reports and other data sources that are necessary for SOX controlsCreates and distributes reporting for managementWorks closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issuesResolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems