Hospitality Supervisor

Title: Hospitality Supervisor – AT&T Atlanta Requisition #: 662691 Location: BROOKHAVEN, GA, US, 30319 Job Description Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility. Job Responsibilities Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage. Coordinates registration functions and transportation for all guests. Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark and conference center clients. Oversees front desk and concierge's tasks to ensure world‑class service is provided in the following areas: Check in and check out functions Ensures proper execution of the Lobby Ambassador Program Guest orientation of the local area and the conference center facilities Proper telephone service technique and PBX operation Handling of guest mail, messages and special deliveries Coordinating reservations for guest transportation Full understanding and utilization of the property management system Familiarization with night audit function Assists all guests in any way possible, including following up on guest concerns in a timely manner. Maintains a limited supply of sundries and restocks as necessary. Issues and monitors safe deposit boxes. Opens and closes support staff cashier banks. Designs and implements training programs to ensure that all staff are well‑versed in daily job functions, safety awareness, and Aramark policies and procedures. Is responsible for ordering, storing, and inventory of all supplies necessary to perform daily operations. Communicates closely with all departments to ensure a seamless guest experience. Establishes, implements, and follows all emergency procedures. Performs any or all other duties as assigned by the Guest Services Manager. At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires a positive attitude, strong work ethic, and a commitment to providing world‑class service to the client, guests, and co‑workers. A strong knowledge of personal computers is essential. Experience in all facets of providing guest services. Must be able to lead, motivate, and communicate effectively with others. Strong organizational abilities. Preferably two years in hospitality services or a similar environment performing duties as a Guest Services or Concierge supervisor. Must be able to read, write, and clearly speak English. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or the use of personal protective equipment (PPE). Education See job posting. We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law. #J-18808-Ljbffr