Loss Prevention Manager

Division
Hilton Indianapolis

Description


The Loss Prevention Manager is responsible for overseeing the hotel's loss prevention and security programs, including the prevention of theft, fraud, and vandalism. This position ensures the safety of guests, staff, and hotel property by implementing and enforcing security policies and procedures, investigating incidents, and working with local law enforcement as necessary.

Responsibilities

• Oversee day-to-day security operations, ensuring the safety and security of hotel guests, staff, and property.
• Investigate incidents of theft, fraud, or other illegal activities, compiling reports and working with law enforcement as required.
• Use and monitor surveillance systems, including CCTV cameras, alarms, and other security equipment to detect and respond to suspicious activity.
• Develop and implement strategies to reduce the risk of loss or theft, including staff training, security audits, and emergency response procedures.
• Train hotel staff on loss prevention practices, proper handling of cash, safe use of security systems, and emergency protocols.
• Provide excellent customer service, ensuring that guest concerns related to security and safety are addressed promptly.
• Ensure compliance with local laws, regulations, and company policies related to security and loss prevention. Prepare and submit regular reports on security issues and actions taken.
• Conduct risk assessments of hotel property and operations, recommending improvements and enhancements to security measures.
• Lead emergency response initiatives for incidents such as theft, fire, or natural disasters, ensuring that the hotel is equipped to handle such situations.
• Oversee guest packages, and storage.
• Oversee the Master key program
• Leads the safety committee.
• Conducts monthly meetings
• Participates in the Manager on Duty (MOD) program

Education and Experience

• Prior experience in loss prevention, security management, or a related field, preferably in the hospitality industry.
• Knowledge of security systems and surveillance equipment.
• Strong problem-solving, analytical, and investigative skills.
• Ability to stay calm and make sound decisions in emergency situations.
• Strong communication skills, both written and verbal.
• Basic understanding of legal principles related to loss prevention and security in the hospitality industry.
• Certification in security or law enforcement (e.g., Certified Protection Professional) is a plus.

Annual Salary is $70,000 - $75,000 depending upon previous experience

Position Requirements


Successful completion of a background check is required prior to employment.

Category
Loss Prevention

Location
Hilton Indianapolis 226

Full-Time/Part-Time
Full-Time

Shift
Evenings

CA Pay Range

Number of Openings
1

Req Number
LOS-26-00024

EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.