Technical Support Jobs in USA, TN, Nashville | Rose International Job

• **Must be able to lift at least 50 pounds***

Required experience:

• IT Call Center Experience required- Able to handle call volume of up to 30 calls per day
• People/Customer Service skills required
• Printer Administration and Troubleshooting: Server Print Queue, and local Queues
• Active Directory Management: Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts
• iOS Management, Support, and Deployment: Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data
• Video Conferencing: Cisco WebEx, MS Teams, Cisco Presence video solutions
• Network troubleshooting: Internal vs external, VPN, LTE, Wifi
• Application Troubleshooting: Account permission, Compatibility settings, Browser vs installed
• Remote support: MSRA, RDP, TEAMs, Webex
• Hardware Deployment
• ServiceNow: Ticket management, Ticket assignment
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:


For information and details on employment benefits offered with this position, please visit


here
. Should you have any questions/concerns, please contact our HR Department via our secure
website

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website


here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.


If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,


please contact our HR Department

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).