Customer Service Representative - Futures Clearing Analyst

Job Opportunity at RBC

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Responsibilities

• Perform the Customer Service function including reconciling client trades, positions, money balances, and other customer inquiries and service enhancements.
• Confirm daily margin settlements for both cash and non-cash collateral and assist in resolving any client queries and service enhancements.
• Act as a liaison between new customer accounts and the RBC operations group and Front Office.
• Process various transactions within the back office system as well as help maintain/enhance the system.
• Communicate regulatory changes and possible impacts to client base.
• Coordinate Customer Service functions with other RBC Operations groups globally.
• Coordinate and communicate physical deliveries with clients and Clearinghouses

Qualifications

Must have:

• 1-3 years of experience working as a Customer Service representative within a Client Service team for an FCM.
• Familiarity with Exchange clearing systems.
• Excellent written and oral communication skills required.
• Works well with teams.
• Working knowledge of Commodity Futures Trading Commission (CFTC) and exchange rules and regulations for trade clearance, trade input, position balancing, margin and settlements.
• Operational knowledge of cleared OTC products and Exchanges.

Nice to have:

• Experience with a back-office system such Ion XTP or GMI/FIS
• Experience with Exchange/Clearing Fees or Commissions in a Fees Module and reconciliation
• Experience with FIA DOCs and execution agreements

Benefits

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $70,000 - $90,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills: Adaptability, Critical Thinking, Customer Accounts, Customer Service, Decision Making, Futures Clearing, Interpersonal Relationship Management, Operational Delivery, Regulations, Time Management

Location: 111 SOUTH WACKER DRIVE, SUITE 3200:CHICAGO, Chicago, United States of America

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried