Director of Operations

Job Description

Job Description

Position Title:  Director of Operations

Salary: $90,000 to $95,000

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

a vision for creating remarkable events

FOOD FIRST. INSPIRED BY INGREDIENTS. GREAT SERVICE.

About our Company

Since 1986, Occasions Caterers has worked closely with our clients to create remarkable events. We have grown in size but maintain a boutique approach to full-service catering with a focus on custom menus, creative décor, expert planning and gracious service. We craft experiences through food, design and hospitality to reflect your unique style, taste and vision. With over thirty years of experience, we have an unmatched scope of knowledge, resources and relationships to produce events that exceed expectation and delight in every way. Occasions Caterers has a mission to have dedicated team members who support and work together to create exceptional catered experiences each and every day.

If you want to be a part of an exceptional team who values Excellence by setting the bar high, Integrity by living our values, Respect by valuing the contributions of every team member, Teamwork by supporting each other, and Innovation by keeping things exciting, please see our open position below.

Job Summary

Working as the Director of Operations you are responsible for maintaining the account along with the General Manager in accordance with the approved budget while meeting client expectations. You will conduct safety, sanitation, and maintenance programs while maintaining excellent relationships with employees, guests and the client as well as other departments within the operation. You will promote the professional growth and development of the entire team. You will be expected to foster strong interdepartmental relations and integrate the dining service department with the facility plan of operations.

Key Responsibilities:

· Plans and directs the operation of the assigned account in support the Key Performance Indicators

· Assist in development of common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members

· Is knowledgeable on HACCP controls along with proper storage and use of food

· Supports the development and implementation of programs that meet client needs and customer satisfaction

· Monitors financial reports of the account to ensure budgetary compliance with Regional and Corporate goals

· Interfaces with clients to maintain client satisfaction and account retention

· Resolves client and customer satisfaction or employee related complaints which have been elevated from Managers

· Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

· Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:

· Bachelor’s degree in Business, hospitality or related field, or equivalent degree or equivalent related experience

· Proven ability to manage a team of six or more

· Minimum of two years’ experience in multi-unit foodservice management

· Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater

· Strong track record of driving customer satisfaction

· Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment

· Proven ability to mentor and develop team members

· Excellent written and verbal communication skills

Associates at Occasions are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Occasions maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.  We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.