Business Analyst

Role Description

The Business Analyst will serve as a key liaison between business stakeholders and technology teams to define, document, and support the delivery of process and system improvements that enable the creation, underwriting, rating, quoting, binding, issuing, and servicing of specialty insurance products at K2 Insurance. This role is primarily functional, with an emphasis on facilitating discussions, mapping processes, documenting requirements and business rules, and supporting change adoption to improve operational efficiency and customer outcomes.

Key Responsibilities

• Facilitate discovery sessions and working groups with underwriting, claims, actuarial, operations, and other stakeholders to elicit, clarify, and prioritize business needs.
• Document and maintain current-state and future-state process flows (including handoffs, exceptions, and controls) and identify opportunities to simplify, standardize, and improve.
• Translate stakeholder needs into clear functional documentation (e.g., business requirements documents (BRDs), functional specifications, business rules, process flows, acceptance criteria, and supporting artifacts) that enables configuration and operational execution.
• Partner with product and technology teams to clarify requirements, evaluate options and tradeoffs, and validate that delivered changes meet business intent and are usable for day-to-day operations.
• Define operational impacts (people/process/policy), support procedure updates, and help ensure teams are ready to adopt new workflows and system changes.
• Plan and support UAT by defining scenarios, coordinating business testers, validating outcomes against acceptance criteria, and confirming readiness for release.
• Communicate decisions, impacts, risks, and timelines; create stakeholder-facing updates and user guidance; and support training and change adoption as needed.

Qualifications

• 3+ years of experience as a Business Analyst (or similar role) supporting technological initiatives, preferably within insurance or financial services.
• Hands-on insurance experience supporting policy administration and insurance operations (e.g., policy issuance, endorsements, renewals, billing, servicing, workflows, and user support).
• Knowledge of property and casualty insurance processes (e.g., underwriting, rating, quoting, binding, policy administration, and servicing).
• Experience working with configurable insurance or enterprise platforms (e.g., policy administration, rating, CRM, workflow), supporting business configuration needs through clear functional requirements.
• Strong facilitation and documentation skills (e.g., workshop leadership, process mapping, business rules, procedures, and requirements traceability).
• Strong analytical and detail-oriented problem-solving skills, with the ability to synthesize complex information into clear, actionable documentation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across various teams and levels of the organization.
• Demonstrated success driving functional outcomes through stakeholder alignment, clear requirements, UAT coordination, and operational readiness (communications, procedures, and training support).
• Adaptability and resilience in a fast-paced, dynamic environment.

Requirements

• Occasional travel may be required.
• Salary Range: $100,000 - $140,000 USD per year.