Senior Product Manager, HELOC Decisioning

Role Description

The Upstart Home Lending team is on a mission to dramatically scale our Home Equity Line of Credit (HELOC) business through 2027 and beyond. We’re building the fastest, simplest way for homeowners to access their home equity while delivering industry-leading rates, with a focus on:

• Increasing applicant conversion
• Reducing cost per loan
• Maintaining high risk standards to support a healthy capital markets business

As the Senior Product Manager, HELOC Decisioning at Upstart, you will own the strategy and execution of our underwriting and verification experience, helping more qualified borrowers access HELOCs with less friction and better rates. You'll partner across engineering, risk, ML, capital, and compliance to:

• Expand borrower eligibility
• Increase automation and instant approvals
• Build intelligent decisioning systems that optimize conversion, operational efficiency, and portfolio quality

How you’ll make an impact:

• Own the strategy and roadmap for streamlining the decisioning & verification experience, translating risk, capital, compliance, and borrower-experience needs into clear priorities, requirements, and launch plans
• Collaborate cross-functionally with Capital, Compliance, Risk, and ML on expanding underwriting guidelines to reach new borrowers; lead delivery of expanded borrower segments
• Define and evolve the backend logic for underwriting and decisioning, ensuring complex engineering systems capture all aspects of borrower risk; balance accuracy with friction, choosing the appropriate amount of data vs. uncertainty in risk tradeoffs
• Increase automation and instant approvals in the HELOC underwriting process by leveraging new data sources and/or ML (including LLMs) to reduce manual human work while increasing speed and quality

Qualifications

• 5+ years of product management experience on fast-moving, customer-obsessed teams
• Demonstrated ability to drive business outcomes through a strong balance of quantitative metrics and qualitative insight
• Strong product sense with experience authoring and executing multi-quarter roadmaps
• Rigorous, analytical problem solver with clear, concise, and persuasive communication skills
• Ownership and growth mindset; act like an owner, confident yet humble, open to being wrong, and constantly seeking to improve
• Stellar communication & collaboration skills to partner closely with cross-functional partners

Requirements

• Experience designing complex backend systems that drive direct business results
• Experience partnering closely with Machine Learning teams

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Retirement benefits, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage
• Paid time off, sick leave, and company holidays
• Paid family and parental leave
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support
• Financial wellness resources, including access to financial planning tools
• Annual wellness allowance for physical and emotional well-being
• Annual productivity allowance for relevant tools and resources
• Connection and community through team events and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens