Human Resources Business Partner

Based in East Syracuse, New York, Pinnacle Employee Services LLC is looking for a hands-on Human Resources Business Partner to serve as the main liaison among Pinnacle, client companies, and Worksite Employees. This onsite role centers on managing payroll, benefits, and HR support, with a salary range of $60,000 to $70,000 annually, and requires at least two years of experience along with a high school diploma or equivalent. Responsibilities Handle routine inquiries from Worksite Employees about payroll, benefits, and HR matters independently, providing clear and timely information. Offer accurate guidance with urgency while maintaining a professional, friendly, and empathetic approach. Aim to resolve issues at first contact whenever feasible and elevate complex or sensitive cases to the appropriate Subject Matter Experts. Foster effective collaboration with internal teams and client representatives to support HR services. Process unemployment claims accurately and promptly, prioritizing the best interests of client companies, and attend hearings when required. Interpret payroll and HR policies and provide guidance to clients and Worksite Employees. Stay current on federal, state, and multi-state employment regulations and ensure labor law postings are present at client sites. Develop, maintain, and update employee handbooks and client policies; coordinate harassment prevention and workplace training. Lead workplace and harassment investigations in collaboration with clients and Worksite Employees. Coordinate additional training initiatives as requested by client companies and assist with workers’ compensation documentation for on-leave employees. Report workers’ compensation claims under the Master policy for clients and provide accurate benefit guidance and respond to related inquiries. Reprint and distribute payroll documents (pay stubs, W-2s, and other records) for current and former Worksite Employees. Maintain a minimum of five client touchpoints per week via virtual or in-person meetings and supply necessary forms and materials to client sites. Develop and maintain Excel spreadsheets to meet client needs and support the implementation of new policies and procedures. Learn and effectively utilize the

PRISM

HRIS system and participate in conferences and professional development to stay current with HR best practices. Perform additional duties and special projects as assigned by management. Requirements Valid driver’s license is required due to travel to client sites. Read, write, and speak English proficiently. Driver's license is a must have. Technologies Microsoft Office Excel PRISM Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Vision insurance Physical requirements Able to drive to client sites Able to stand, sit, walk, drive, and use a monitor, keyboard, and other standard office equipment as needed #J-18808-Ljbffr Pinnacle Employee Services LLC