Operations Support Manager

Full-Time: 894 Maplelawn Drive, Troy, MI 48084

Pay: $65,000.00 - $75,000.00 per year

Job Description:

This role acts as a bridge between operations and finance, providing direct support for both areas. The position interacts with customers, vendors, operations, and finance teams, and supports three locations: Lapeer, Troy, and Taylor, MI. Position located in Troy, MI. Responsibilities include but not limited to procurement, invoicing, collections, sales order setup in NetSuite, and operational support such as SOP development, and financial reporting.

Key Responsibilities:

Reports to Director of Operations with a dotted line to Corporate Finance Controller.

• Daily Office tasks: answer main office line, mail management for all locations, manage domestic/international shipments including customs (i.e. FedEx and Livingston), remote deposit check scanning, working with local suppliers for onsite business needs.
• Create client invoices in NetSuite; enter sales orders as needed.
• Manage procurement process in NetSuite: create POs, receive goods/services, and enter supplier invoices.
• Monitor and mitigate bad debt; manage collections.
• Assist with month-end financial reporting and analysis, including generating and reconciling reports/scheduled, research transaction and initiate expense accruals as needed
• Assist with fixed asset capitalization and maintenance requests; retire assets no longer in use.
• Develop, maintain, and distribute SOPs, best practices, and templates using SharePoint.
• Maintain inventory and order supplies, consumables, and equipment.
• Assist with setting up new clients and vendors.
• Assist with audits.
• Engage with internal and external stakeholders to troubleshoot system issues.
• Handle ad-hoc requests from operations and corporate finance team.
• Travel between office locations Lapeer, Troy, and Taylor, MI, as needed
• Basic understanding of sales & use tax.

Basic Requirements:

• Strong business and finance acumen.
• Netsuite experience preferred; willingness to use new technologies (e.g., AI).
• Excellent organizational, presentation, and communication skills.
• Ability to work effectively in high-pressure, high-volume environments.
• Impeccable accuracy and attention to detail.
• Unquestionable integrity and ethical standards.
• Ability to work with different levels of leadership throughout the organization successfully

Preferred Requirements:

• Preferred Bachelor’s degree in Accounting, Business, Finance, or related field (other degrees considered).
• Minimum 10 years of experience in business, accounting, accounts payable, procurement, or related field.

TRP Laboratories is a leader in transportation sciences. We offer comprehensive testing services for powertrains, components, and vehicle systems. Our dedication to quality, technical excellence, punctual delivery, and clear communication ensures an exceptional client experience.