Key Account Specialist

Key Account Specialist

We are not just a vendorwe are a strategic partner. The Key Account Specialist plays a pivotal role in delivering a highly personalized, proactive, and purpose-driven service model that empowers our clients and sales partners. This role is grounded in servant leadership, where listening, anticipating needs, and delivering value beyond expectations are at the heart of everything we do.

This position reports to the Manager, B2B Dealer Experience and is based out of our Irvine or Rantoul office.

As a Key Account Specialist, you will have an opportunity to:

• Serve as a trusted point of contact for key accounts, providing timely, accurate, and proactive communication across all channels (phone, email, chat, etc.).
• Participate in strategic planning sessions with sales and clients to align service delivery with long-term business goals.
• Support regular business reviews by gathering insights, tracking performance, and contributing to future-facing strategies.
• Accurately process manual orders (stocking, preseason, closeout, credits, RA's) with a goal of 100% accuracy and same-day entry for 'at once' orders.
• Maintain and update orders based on availability, distribution issues, or customer requests.
• Collaborate with the credit department to ensure timely order release and resolution of account holds.
• Anticipate and resolve order errors, shipping delays, and system issues in collaboration with the Distribution Center and IT.
• Monitor daily reports (ZAFR, Customer Service Blocks, etc.) and take proactive action to prevent disruption.
• Notify customers and sales reps of any order changes or delays, offering solutions that maintain trust and satisfaction.
• Provide product training, marketing support, and other value-added services that enhance customer experience.
• Assist with B2B/EDI testing, troubleshooting, and customer onboarding.
• Support special projects and initiatives led by Customer Service leadership.

You have:

• High school diploma or equivalent required; Associate degree in Business, Communications, or related field preferred.
• Minimum 2 years in customer service or call center environment; experience with SAP and B2B/EDI systems is a plus.
• Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Analytical thinking and problem-solving ability.
• Proficiency in Microsoft Office Suite.
• Ability to work with urgency and adaptability in a fast-paced environment.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range:

Hourly Rate: $25.00 - $29.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Equal Opportunity Employer Protected Veteran/Disabled