Advancement Services Associate - Full-Time

Advancement Services Associate

Behind every life changed at Animal Humane Society is a community of compassionate people who make our work possible. As Advancement Services Associate, you'll play an essential role in ensuring every donation is processed accurately, every donor record is maintained with care, and every gift helps create a more humane world for animals and the people who love them. If you're detail-oriented, organized, and passionate about making a difference behind the scenes, apply today!

Schedule and Attendance

Full-Time

• Regular, predictable attendance during operational business hours.
• Participate in team meetings, all-staff meetings, and one-on-one meetings with your supervisor.
• Occasional attendance at off-site meetings and special events may be required.
• May occasionally work at another AHS location based on department needs.

Job Summary

The Advancement Services Associate is responsible for accurately processing charitable contributions, maintaining donor records, and supporting donor communications within Animal Humane Society's fundraising database. This position plays a critical role in ensuring the integrity, accuracy, confidentiality, and security of donor information while providing administrative support to the Advancement team and helping create an exceptional experience for AHS supporters.

Job Duties

• Process mailed, online, phone, and in-person charitable donations accurately and in accordance with organizational policies.
• Enter and maintain donor information within Virtuous CRM and other fundraising systems.
• Receive, record, and reconcile cash, check, and credit card donations while following internal financial controls.
• Maintain compliance with PCI Data Security Standards (PCI DSS) when handling payment information.
• Ensure donor records remain accurate, organized, and up to date.
• Support donor communications and assist with donor inquiries received by phone.
• Monitor communications through the AHS Giving inbox and other messaging platforms.
• Utilize desktop check deposit software and payment processing systems.
• Provide backup support to Advancement team members as needed.
• Assist with special events and other departmental projects.
• Promote a welcoming, inclusive, and professional experience for donors, volunteers, employees, and community members.

Other Duties As Assigned

Other duties as assigned.

Additional Information

• Office/desk-based position located in Golden Valley
• Work areas may be adjacent to animal shelter spaces that can be noisy, humid, or odorous
• Position requires handling confidential donor and financial information
• Duties and responsibilities may change based on organizational needs

Requirements

Required

• 1+ years of clerical, administrative, or data entry experience
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities while maintaining accuracy
• Strong problem-solving and process management skills
• Working knowledge of Microsoft Office products
• Ability to maintain confidentiality and handle sensitive donor information professionally

Preferred

• Experience working with donor databases or CRM systems (such as Virtuous)
• Experience processing financial transactions, donations, or gifts
• Experience in nonprofit fundraising, development, or donor services
• Familiarity with payment processing systems or PCI compliance

Physical Demands

• Prolonged sitting and computer work throughout the day
• Ability to lift and carry up to 10 pounds
• Frequent keyboarding and data entry

Emotional Demands

• Comfortable working in an animal welfare environment, including the use of humane euthanasia
• Ability to maintain professionalism while handling sensitive donor interactions
• Ability to manage competing priorities in a fast-paced environment while maintaining accuracy

Transportation

• Reliable transportation required
• May occasionally travel between AHS locations or attend off-site meetings and events

Benefits

About AHS Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota. As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we're advancing animal welfare and creating a more humane world for animals everywhere.

Why Work Here

• Make a difference in the lives of animals and people
• Join a team of coworkers who love animals as much as you do
• Work-life balance
• Unique animal adoption benefits and discounts on veterinary care and pet supplies
• Health insurance coverage for full-time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee- paid supplemental life; employee-paid accidental death & dismemberment; and long-term disability insurance.
• Employer-paid benefits for full-time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance.
• Support for student loans: we are a Public Service Loan Forgiveness qualified employer
• Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
• 401k with 4% company match for part-time and full-time staff
• Nine paid holidays for full-time staff
• Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
• Paid Time Off for part-time and full-time staff (amount is based on hours worked and FTE status)
• Paid parent leave for full-time staff

Our Organizational Commitment to Diversity, Equity and Inclusion

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society's commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota and ultimately have a positive impact on animals in our care.