Production Tech Ops - IT Analyst

Tech Ops – IT Analyst / Los Angeles, CaliforniaOur Company We're more than just a workplace — we're a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you're just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire.As a key member of the Gravity Media production team, the Tech Ops – IT Analyst role supports our broadcast, systems and networking engineering teams (among others) through hands-on deployment troubleshooting, and maintenance of network equipment, IT systems, IPTV networks, and broadcast production technology.This role includes on-site support for both regional and global events, with travel (domestic and international) required for roadshows—sometimes up to four weeks at a time. Candidates should have previous experience in and be comfortable working in high-intensity, live production environments.The ideal candidate is a strong problem-solver who enjoys working in fast-paced environments, provides excellent customer support, and follows structured Problem and Change Management processes to maintain reliable systems and infrastructure.What you'll be responsible for:Deliver high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log, alarms or data to determine the health of systems and hardware.Execute triage and escalation procedures during live shows, including paging appropriate teams and documenting outcomes for post-event review.Understand and execute change management activities in a high-availability environment, including assessing the impact of changes before implementation.Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.Effectively manage and oversee IT asset inventories.Deploy and modify PC images built by Systems Engineering and deploy and modify network hardware per Network Engineering direction.Provide post-event summaries of on-site changes, image updates, or unresolved issues to engineering teams for continuous improvement.Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.Update and maintain documentation and incident report tracking.Foster positive, healthy, and enthusiastic relationships with various customers, manage their expectations, and communicate status regularly with customer contacts.Perform on-site technical QC prior to and during shows, including verification of peripherals, software versions, image integrity, game server connectivity, audio routing, and real-time troubleshooting of hardware or signal issues.Prepare road show kits, including monitors, cables, and supporting hardware.Coordinate with the Competitive Operations Team as a technical consultant on stage PC issues.Operate and maintain pre-built scripts/applications for use in live show events.Other job-related duties as assigned.This role is for you if:High school or equivalent diploma1-2 years of corporate setting Windows, Mac or Linux Operating systems support experience1-2 years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience1-2 years of troubleshooting in a multi-user high availability environment experience1-2 years of PC repair, troubleshooting, deployment experienceExperience in customer-facing rolesComfortable with PC imaging and software FOGComfortable with network deployment/configuration software (Meraki Dashboard, Datadog, Netbox)Structured cabling experience working with copper and fiberCan travel to local and global sites up to 50% of the timeAbility to interface professionally with customer executives and employees.Ability to see problems through to resolution and communicate progress and results to customers.High degree of autonomy and ability to self-manage is required.Physically capable of picking up and moving computer/broadcast/network hardware (~15-20kgs / 30-45 pounds)Preferred Qualifications:Bachelor's degreeCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications1+ years of scripting language, or 6+ months of system administration experienceExperience supporting IT, broadcast production, or Audio-Visual systems at live events, conventions, conferences, or relevant gatherings Gravity (Dentsu Aegis Network)