Automotive Business Development Manager

Automotive Business Development ManagerParagon Honda is a leading automotive dealership dedicated to providing excellent customer service and high-quality vehicles. We are seeking an experienced Automotive Business Development Manager to lead our Business Development Center (BDC) team and support our ongoing growth.Key ResponsibilitiesManage and supervise the Automotive Customer Service BDC Consultants to meet department goals for customer contacts, appointment setting, and sales.Ensure achievement of key metrics, including appointments set, appointments attended, and vehicle sales from internet and inbound leads.Maintain and improve return on investment (ROI) levels established by the company.Support the sales process for vehicles, service, aftermarket, and finance products.Train sales staff and BDC Consultants on e-Sales office functions and CRM system usage.Communicate effectively with customers via telephone and email.Track and report performance metrics such as shows, sales, commissions, and bonuses.Manage employee schedules, time clock reporting, and payroll documentation.Participate in hiring, evaluating, counseling, disciplining, and terminating BDC staff as needed.Develop and implement office procedures and administrative systems.Promote a professional work environment consistent with the company's vision and values.Work Environment and ExpectationsThis role is based in a dynamic call center environment where teamwork, adaptability, and professionalism are essential. The successful candidate must be able to manage multiple priorities efficiently and foster a positive work atmosphere.Paragon Honda is an Equal Opportunity Employer and maintains a drug-free workplace. We value diversity and encourage candidates from all backgrounds to apply.QualificationsPrevious experience working in an automotive dealership is required.Proven sales experience is essential.Flexible availability to meet business needs.Proficiency in personal computer use, including CRM systems, Internet applications, Microsoft Outlook, Word, and Excel.Ability to work effectively within a call center environment.Strong organizational skills with the ability to manage multiple tasks simultaneously.Ability to work well in a team and maintain a professional demeanor at all times.WHAT WE OFFER:Tremendous product & inventoryOngoing company-wide trainingStrong company reputationGrowth opportunitiesProfessional, enthusiastic & supportive working environmentWhen you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.We are an Equal Opportunity Employer and a drug-free workplace.