Operations Supervisor - Located in Erlanger, KY

EMS Operations Supervisor – Erlanger, KY Starting at $25/hour (more depending on experience) Key Responsibilities Support, coach, and supervise EMTs and Paramedics. Ensure clinical quality, protocol compliance, and continuous improvement. Assist with scheduling, shift coverage, and daily staffing needs. Respond to major incidents and coordinate operations during emergencies or disasters. Investigate accidents, incidents, and customer concerns; document and resolve issues. Maintain relationships with fire, police, hospitals, and other partner agencies. Oversee narcotics management, fleet readiness, and unit stocking. Communicate company updates, gather field feedback, and help resolve employee concerns. Participate in training, orientation, performance feedback, and employee development. Support HR processes including counseling, grievances, and disciplinary actions. Complete required reports, paperwork, and operational documentation. Experience EMS field paramedic experience. Prior supervisory, FTO, or instructor experience. Education High school diploma or GED required. Associate or Bachelor’s degree in Business, Healthcare, or related field preferred. Skills Strong communication, leadership, and problem‑solving abilities. Ability to maintain confidentiality and use sound judgment. Licenses / Certifications Current Paramedic certification. Must meet AMR driving policy requirements. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. #J-18808-Ljbffr American Medical Response