Services Contract Manager

Job ID: 200054190Posted: 2026-09-22Location: United States, Washington, RedmondSalary: USD $97,600 - $188,400 per yearEmployment type: Full-TimeWork site: 3 days / week in-officeRole type: Individual ContributorTravel: Less than 25%Profession: Business OperationsDiscipline: Business Program ManagementCompany: MicrosoftOverviewOverview:Are you looking to join a team that believes success is achieved by bringing together a diverse group of people and fostering an environment where everyone can be their authentic self?  Do you want to join a team that prioritizes understanding each other’s lived experiences because it’s an important foundation for teamwork and growth?  How about leadership that spends more time helping you develop the way you think about business than inspecting metrics?  If that sounds like an environment where you can do your best work and build a successful career, please reach out to talk about joining our team as a Services Contract Manager.    A Services Contract Manager is responsible for approving and negotiating non-standard contractual terms in a way that balances business needs, opportunities, and risks, all with the goal of meeting both Microsoft and customer strategic objectives.  Services Contracts Managers drive a healthy business for internal and external customers, support transactional excellence, and ensure Microsoft assets are protected, all while driving adherence to Services guidelines and policies.  This role supports the Services sales organization by owning the review, negotiation, and approval of non-standard contract terms and documents.You will be successful in this role if you possess sound business judgment, critical thinking, and problem-solving skills, the capability to build relationships cross-functionally, are detail-oriented, and demonstrate the flexibility needed to navigate ambiguity in a collaborative environment.  It’s critical to know how to prioritize for high impact and drive multiple initiatives to conclusion in a timely manner; proactively seek knowledge and embrace technology and be self-motivated and dedicated to assisting others learn and be successful. Another bonus is to possess a good sense of humor with the ability to adapt to a dynamic and exciting environment! ResponsibilitiesMake empowered decisions on customer agreements, exercising sound business judgment. Negotiate services contract terms and conditions to close deals.Collaborate with sales, legal, finance, and other business groups to design winning offers and deal constructs. Own the review, negotiation and approval of non-standard contract terms and non-standard contract documents. Drive business adherence to Services guidelines and policies. Ensure negotiation strategies for services adhere to established principles and standards and help adapt those principles to the evolving technology marketplace.Share best practices and coach sales teams to improve Microsoft’s deal-making capabilities and accelerate deal timelines. Embody our culture and valuesQualificationsRequired/Minimum QualificationsBachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.Additional or Preferred QualificationsDemonstrated decision making and problem-solving skills in a cross-functional environment. The ideal candidate will hold at least 7 years of directly applicable experience in software licensing, services and sales.Excellent interpersonal, verbal, oral and written communication ability, adaptable to engagements with all levels of an organization.Proven complex negotiation skills.Strong attention to workflows and deadlines.Thoughtful risktaking, with a demonstrated growth mindset and curiosity to learn independently. Software/Cloud services industry, consulting, and support experience preferred.Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.