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Director of Inside Sales

Virtual Vocations Inc

United States

Leading enterprise-level customer retention strategies, the full-time salaried Director of Inside Sales will manage retention performance outcomes, oversee multi-layer teams in a call center environment, and drive initiatives to enhance customer loyalty and reduce churn. Key responsibilities Own and execute customer retention strategy across inbound and outbound channels Drive achievement of retention goals, including save rate performance and revenue preservation Provide leadership and direction to Business Class Retention teams, ensuring effective use of marketing campaigns and retention programs Required qualifications Bachelor's Degree preferred, or equivalent combination of coursework and experience 10+ years of relevant work experience, preferably in sales leadership Experience with customer retention strategies and programs Proven ability to lead and develop teams in a call center environment Strong analytical skills to track and report retention performance and trends

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Vacancy posted 4 days ago
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