Concierge Receptionist

Concierge Receptionist – Part Time, Weekends Only – Remote Remote work in select U.S. states: California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, Wisconsin. Part‑time position, Saturdays and Sundays from 9:00 a.m.–5:00 p.m. EST or 10:00 a.m.–6:00 p.m. EST. Responsibilities Answer incoming patient calls, text messages, portal communications, and emails within departmental goals and SLAs. Handle tasks in Sollis’ task management system, Navigator, promptly and thoroughly. Understand regional clinic details to better assist members and direct requests. Book appointments according to patient preferences and company policy. Stay current with Sollis marketing promotions, offerings, and changes to enhance member experience. Act as a liaison between departments such as Care Navigation, Operations, Medical, Revenue, and Billing. Screen patients, capture demographic and appointment information into CRM and EHR. Maintain a professional, positive, and poised attitude. Follow all policies and procedures to deliver high‑quality patient experience. Perform related duties as required. Experience & Qualifications Experience High school degree or higher. 1–3 years of customer‑service, hospitality, medical office, concierge, or related experience. Strong administrative background, especially in phone customer interaction. Proficient database and systems skills. Skills Exceptional organizational and interpersonal skills. Ability to efficiently execute and improve office routines and policies. Excellent attention to detail and conscientiousness. Strong communication skills and cross‑functional collaboration. Independent work and decision making. Compensation Hourly rate of $20–$30 (varies by location and experience). About Sollis Health Sollis Health is the first and only on‑demand medical membership available 24/7, 365. Members receive expert concierge care and immediate access to ER‑trained teams, labs, imaging, and specialist appointments from locations across the United States. Equal Employment Opportunity Sollis Health is a proud equal‑opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, age, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr