Dental Office Front Desk Representative

Business Assistant Metro Dentalcare in Inver Grove Heights, MN is looking for a front desk representative (Business Assistant) to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership—where patients come first and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide the best patient care to the communities we serve. More About The Role Greet and welcome patients as they enter the office to create a great first impression of our team. Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records. Schedule and confirm appointments for multiple providers in the office. File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage. Post insurance and patient payments and process accounts receivables. Review treatment plan fees and payment options with patients. Partner with providers and the team to implement Heartland Dental systems to optimize office potential. What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO. Front‑loaded education and training, providing you the opportunity to develop to your full potential. Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential. Access to on‑demand Daily Pay. About Metro Dentalcare Metro Dentalcare Inver Grove Heights, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 12‑person team that thrives on collaboration, communication, and community. $20‑24/hour. Schedule: Monday: 10:00 a.m. – 6:00 p.m. Tuesday: 10:00 a.m. – 7:00 p.m. Wednesday: 6:30 a.m. – 3:00 p.m. Thursday: 8:00 a.m. – 3:00 p.m. Friday: 6:30 a.m. – 1:00 p.m. Minimum Qualifications Experience working in a fast‑paced and customer‑centric environment. Excellent communication and organizational skills. The position will have access to the minimum PHI necessary for performing job‑related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required. The individual will need to protect PHI and maintain data safeguards. Preferred Experience 1+ years of experience in a dental or medical setting. 1+ years of experience with insurance billing and accounts receivable. Experience with Dentrix or other dental software. Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in‑person) periodically throughout the year. A tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. Not applicable in the state of FL & TN. Who is Heartland Dental? Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr