Quality Assurance Supervisor

Quality Assurance SupervisorTyndale is seeking an experienced Quality Assurance Supervisor to lead the day-to-day operations of our software QA team and help ensure the quality and reliability of Tyndale's custom-developed applications.This is a great opportunity for a QA professional ready to combine their software testing expertise with team leadership and development. You'll oversee manual and automated testing, release validation, defect triage, and QA processes while coaching and developing team members. Working closely with Development and Infrastructure, you'll help strengthen testing practices, improve release reliability, and ensure quality remains at the forefront throughout the software development lifecycle.HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days per week, and 3 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).About TyndaleThe Tyndale Company is a private, a Top Workplace winner in PA and TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We're a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.ResponsibilitiesLead the day-to-day workflow and priorities of the Quality Assurance team, including testing activities, release coordination, test case development, and management of reported software issues.Coach, train, and support QA team members through clear expectations, regular communication, timely feedback, and performance management.Plan and oversee manual and automated software testing, including smoke, regression, functional, and other applicable testing to ensure quality prior to release.Coordinate software release validation and triage defects and reported issues, ensuring problems are appropriately documented and routed to Development or System Administration for resolution.Partner closely with Development throughout the software development lifecycle to communicate testing results, resolve issues, and maintain an effective flow of technical and application knowledge.Collaborate with Infrastructure to troubleshoot environment-related issues, coordinate implementations, and support reliable software releases.Build, maintain, and continuously improve CI/CD and QA processes that support consistent, efficient, and reliable software delivery.Ensure manual and automated test cases and supporting QA documentation remain accurate, current, and effective for Tyndale's custom-developed applications.Monitor team productivity, quality, and adherence to established QA standards while proactively identifying and resolving barriers to successful delivery.Support adoption of new QA tools, processes, technologies, and AI solutions that improve testing effectiveness, team productivity, and software quality.Collaborate with IT leadership and peer teams to identify risks, escalate issues, support departmental priorities, and contribute to broader IT initiatives.Qualifications2+ years of professional experience in software development and/or software quality assurance required.2+ years of supervisory/management experience - managing, training, and coaching IT staff required.Minimum of Associate's degree preferred but not required.Strong understanding of the Software Development Lifecycle (SDLC) required.Experience overseeing or working with both manual and automated software testing practices.Experience with automated testing tools such as TestComplete, Selenium, xUnit, SoapUI, or LoadComplete preferred.Experience working with SQL databases such as Microsoft SQL Server or MySQL preferred.Experience with scripting and build tools such as PowerShell and MSBuild preferred.Strong leadership, organization, communication, problem-solving, and prioritization skills with a proactive, detail-oriented approach to managing multiple priorities.Benefits:Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.