Patient Services Coordinator

Patient Services Coordinator

Be the Face of the Patient Experience! Are you energetic, organized, and someone who genuinely enjoys helping people? Do you thrive in a fast-paced medical environment where you can stay busy, build relationships, and make a difference in a patient's day?

SynergenX, Low T Center, and HerKare are leading providers of hormone replacement therapy, weight management, and targeted wellness services — and we're looking for a Patient Services Coordinator to join our growing team!

This is a great opportunity for someone who loves customer service, enjoys working with people, and wants to build or grow a career in the healthcare field. We provide two weeks of paid training, great benefits, and the opportunity to grow with an expanding healthcare organization!

What You'll Do

As a Patient Services Coordinator, you'll be at the center of the patient experience. You'll be one of the first people our patients see when they walk through the door and a key part of keeping the clinic running smoothly.

You'll help patients from check-in to check-out, answer questions, coordinate appointments, assist with billing and insurance, collect payments, and support the clinical team throughout the day.

If you enjoy staying busy, multitasking, solving problems, and creating a welcoming environment for patients, this could be a great fit for you.

Your Day-to-Day Will Include:

• Welcome patients with a friendly, professional attitude and create a positive first impression
• Check patients in and assist with rooming them for appointments
• Help create a smooth and efficient patient experience from arrival through check-out
• Review and explain patient billing, insurance coverage, Explanation of Benefits (EOBs), and out-of-pocket costs
• Confidently and compassionately answer patient questions related to insurance and account balances
• Enter and update patient demographics, insurance information, and account details accurately
• Answer incoming calls promptly and professionally
• Schedule appointments, direct calls, and take detailed messages when needed
• Monitor and respond to clinic emails, text messages, and faxes throughout the day
• Collect and process patient payments accurately
• Maintain accurate daily End-of-Day records and complete bank deposits twice weekly
• Assist with bi-monthly inventory and keep clinic supplies organized
• Keep snacks, supplements, and patient areas stocked and presentable
• Support providers and clinic staff with administrative and clerical needs
• Maintain a clean, organized, and welcoming front desk and waiting area
• Participate in monthly, quarterly, and annual meetings as needed
• Protect patient confidentiality and remain compliant with HIPAA and clinic policies

What We're Looking For

We're looking for someone who is friendly, dependable, confident, detail-oriented, and ready to work!

Qualifications:

• High school diploma or equivalent required
• Associate degree preferred, but not required
• Previous healthcare, medical office, front desk, or customer service experience preferred
• Strong communication and customer service skills
• Comfortable discussing payments, insurance benefits, and patient account information
• Ability to handle confidential patient information with professionalism
• Basic computer skills and comfort using email, electronic records, fax systems, and other office technology
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Positive attitude and willingness to jump in and help the team
• Must successfully pass a criminal background check
• Must be able to work 2–3 Saturdays per month

Clinic Hours

Monday: 8:00 AM – 5:00 PM Tuesday: 8:00 AM – 7:00 PM Wednesday: 8:00 AM – 1:00 PM Thursday: 7:00 AM – 5:00 PM Friday: 8:00 AM – 5:00 PM Saturday: 8:00 AM – 12:00 PM

Saturday availability is required approximately 2–3 Saturdays per month.

Why You'll Love Working With Us

• $21/hour
• Two weeks of paid training
• Health, dental, and vision insurance
• 401(k) with 5% company match
• Paid Time Off
• Disability insurance
• Tuition reimbursement
• Scrubs provided
• Employee discounts for you + one additional person
• Opportunity to build valuable healthcare experience
• Work alongside professionals in hormone replacement therapy, weight management, and wellness
• Join a growing organization with opportunities to learn and develop

Ready to Grow Your Career in Healthcare?

If you're someone who brings positive energy, great customer service, attention to detail, and a team-first attitude, we want to meet you! Apply today and become an important part of a team helping patients feel their best every day.