Operations Manager

Job Overview:The Operations Manager is a key position responsible for daily coordination and administration of all operations of assigned programs. The Operations Manager is a team leader who assists the Program Director in the implementation of a highly effective Substance Use Order (SUD) PHP/IOP programs and Sober Living. The Operations Manager is responsible for the adherence of all documented organizational rules, policies, and procedures within the assigned facilities. Core duties include management and leadership of the Behavioral Health Technicians (“BHT”) and ensuring all operational benchmarks are being achieved or even exceeded, including one-on-ones, trainings, performance evaluations, coordination and management of communications, updates, adherence to performance metrics and all other enterprise goals.Duties:Consult with leadership to collaborate on continued process improvement and opportunities in delivering the highest level of client careFacilitate and collaborate with program leadership as well as all other support departments in achieving census goals and maximizing capacity utilizationOversee and contribute to day-to-day operations of assigned EHG programsDirectly supervise operations staff membersProvide performance management for all BHTs,, creating and implementing BHT schedules, and facilitating operations staff trainingIdentify and address operational needs, such as but not limited to equipment, supplies, space utilization and all other expense activityParticipate in the recruitment, selection, and onboarding processesEnsures that programs are in full operational compliance with governmental and industry regulations and standards and company expectationsParticipate in the compliance audits processes and analyzing company risk and vulnerabilitiesProvide operational and logistical support for EHG eventsMaintain positive relationships with community resources and referralsParticipates in crisis intervention and conflict resolution actions, including suicide assessments, partner abuse, child and elder abuse screening; responds appropriately to resolve crisis situations; implements mandatory reporting procedures in accordance with regulations (including HIPAA) and policiesImmediately report any crisis or serious concerns to appropriate staffSupport client treatment goals as identified by the treatment teamConvey clients’ needs to medical, clinical, and other operational staffAttend and participate in staff meetingsMaintain proper chain of commandWorks directly with Human Resources on all employee relations mattersDevelop a positive and supportive work environment and operational team. Maintain professional boundaries with staff and clients. Ensures staff is upholding appropriate boundaries with clients, refining sponsorship with clients, and from giving out any personal information such as cell phone number, address, etc. Always direct these scenarios to our alumni program.Maintain facility compliance standards based on state and Joint Commission regulations.Time Management: Reviews and approves BHT timecards while providing guidance to staff on compliant record keeping with minimal missed punches. Note: a missed meal period should be previously approved by leadership.Creates, edits, and ongoing monitoring of BHT schedules for the facility ensuring appropriate coverage daily. Communicate any coverage gaps to leadership immediately. Serves as a point of contact for scheduling questions.Upload all expense receipts to the accounting system for review.Demonstrate high level maturity and sound judgment which all operations staff may emulate and follow not only leading this standard, but holding others accountable to such standardsMaintain a good driving recordMaintain a high level of flexibility with the daily flow of work tasksComplete any and all other duties as directed by the EHG LeadershipExperience:High School diploma or equivalent required2 years’ addiction treatment center experience preferred2 years’ IOP/PHP experience preferredFirst Aid/CPR/AED certified on first day of placement in roleEffective September 1, 2023, a valid Motor Vehicle License #J-18808-Ljbffr CHOICEPOINT LLC